Senior Manager, Integrated IT

The role of Sr. Manager, Integrated IT will be responsible for driving the long-term IT infrastructure and hardware strategy, managing physical office and network projects, overseeing device and system configuration management, and designing physical and AV solutions to meet the company's evolving needs. This role requires strong leadership, strategic thinking, and a deep understanding of IT hardware, physical networking components (LAN/WAN), and emerging AV technologies. 

The manager will collaborate with cross-functional teams, promote process improvement, and contribute to a positive work environment. Specific duties will involve managing the budget, 3rd party hardware/vendor relationships, and the design/integration of new IT infrastructure and office technology solutions at AlphaSense. The IT Manager will also be expected to analyze and report on customer satisfaction with hardware and physical infrastructure solutions in place at Tegus and the suitability of these solutions to meet business objectives. This role presents an exciting opportunity to impact and enable hundreds of end-users on a daily basis as we scale our hyper-growth organization.

• Develop and implement a comprehensive IT Infrastructure roadmap aligned with the company's strategic goals and objectives, specifically covering physical office technology, network, and end-user hardware.
• Stay abreast of industry trends, emerging hardware, networking, and AV technologies, and best practices to drive innovation and continuous improvement.
• Define project scope, objectives, and deliverables for physical office build-outs, network wiring, hardware deployments, and AV installations.
• Monitor project progress, track key milestones, and communicate project status to stakeholders, ensuring transparency and alignment.
• Provide leadership, guidance, and mentorship to the IT team responsible for infrastructure design, device lifecycle management, and hardware support.
• Design and implement physical network and Audio-Visual (AV) integration solutions, ensuring compatibility, stability, and security across the various meeting spaces and office locations.
• Collaborate with internal teams and external partners/contractors to define physical infrastructure and AV requirements, develop detailed specifications, and conduct testing and validation.
• Define and enforce architectural principles, standards, and guidelines for endpoint configuration (laptops/desktops) and physical network infrastructure to maintain a robust and cohesive IT landscape.
• Manage and oversee the laptop and network configuration management systems (e.g., MDM, RMM) to ensure security, patch compliance, and consistent device configuration for all end-users.
• Promote a collaborative and inclusive team culture that encourages knowledge sharing and continuous improvement.
• Support AlphaSense’ mission to achieve Security by Design, collaborating with the Information Security and Privacy teams to ensure compliance objectives are met across all physical devices and network access points.
• Manage the development and reporting of metrics that highlight hardware and network performance, infrastructure uptime, and end-user satisfaction with physical technology.

• 8+ years experience in information technology.
• Professional certifications, such as: Cisco CCNA/CCNP, Microsoft MCP, ITIL, or PMP.
• Solid knowledge of physical network architecture (LAN/WAN), cabling standards, and network security devices (firewalls, switches).
• Proven ability to manage device lifecycle (procurement, deployment, disposal) for laptops and peripherals.
• Experience with Audio-Visual (AV) system design, integration, and management for modern meeting spaces.
• Ability to communicate complex hardware and networking information to non-technical stakeholders.
• Familiarity with enterprise architecture frameworks and principles.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, particularly in hardware troubleshooting and network diagnostics.
• Soft skills: Finance management, vendor management (for hardware/services), change management, process improvement, stakeholder management, excellent written and verbal communication.

• Finance management, vendor management (for hardware/services), change management, process improvement, stakeholder management, excellent written and verbal communication.
• Hands-on experience of working with compliance requirements and turning them to technical controls.
• Contributions to security communities, open-source projects, or security research.
• Relevant certifications (e.g. Cisco CCNA/CCNP, Microsoft MCP, ITIL, or PMP).

• Work on cutting-edge security challenges in a fast-growing company.
• Opportunity to shape and drive product security strategy.
• Collaborative and security-minded engineering culture.
• Competitive compensation, benefits, and career growth opportunities.