Senior Manager, Installation Operations

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

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As the Senior Manager, Installation Operations for Moen Smart Water within the Fortune Brands portfolio, you will guide and manage the performance and expansion of our third-party contractor network responsible for in-home installations. This highly collaborative leadership role is critical to delivering a best-in-class homeowner experience while scaling our national installation footprint.

You’ll be responsible for overseeing third-party installation partners, including contractor onboarding, performance management, pricing, and service quality while ensuring operational excellence and continuous improvement. This role requires someone who is equally strategic and execution-focused, with experience managing independent tradespeople or contractor networks in residential service environments.

At FBIN, we value individuals who can Think Fast, using data and insights to make thoughtful, timely decisions. Work It Together, building trust and collaboration across internal teams and external partners. And Make the Hard Call, thoughtfully balancing competing priorities and focusing on the work that matters most.

POSITION LOCATION: This position is remote based with up to 25% travel required for partner and customer site visits, field assessments, and internal team collaboration.

What you will be doing:

• Manage a growing national network of third-party contractors who perform in-home smart water device installations ensuring they meet performance, quality, and customer service standards.
• Ensure seamless and consistent installation operations with strong standards for speed, quality, and homeowner experience.
• Expand and onboard new installation partners to improve geographic coverage, reduce costs, and elevate quality.
• Create and maintain standardized procedures, training, and communications for plumbers and contractors to support efficient operations.
• Guide and manage continuous improvement initiatives focused on improving installation success rates and reducing time-to-install.
• Serve as a cross-functional liaison to resolve installer or customer issues promptly and efficiently.
• Collaborate with sales, marketing, product, and customer experience teams to position installation as a key differentiator in the marketplace.
• Manage a team of two associates to support installation operations and growth.

• Bachelor’s degree in a related field, or equivalent construction or plumbing experience.
• 5+ years of experience in operations, logistics, or construction with management experience.
• 2+ years of direct experience managing networks of third-party contractors performing in-home services (e.g., installation, warranty repair, or home maintenance).
• Strong cross-functional communication skills across multiple levels, from executive to field technician.
• Deep understanding of construction or plumbing installation project workflows.
• Ability to travel up to 25% as needed.

PREFERRED QUALIFICATIONS:

• Experience working with or within warranty providers, service marketplaces or home service platforms.
• Prior experience in construction project management and/or plumbing installations.

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $105,000 USD - $165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

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