Senior Manager, Identity & Trust Investigations

Job Description:

About the Role:

Remitly is seeking a team manager to lead our Identity & Trust Investigation Specialists. Your team is a key member within the Remitly's Identity & Trust Programs Team and provides investigative insights on fraud and scams. The position is based in our Cork office (on a hybrid basis, with a minimum of 3 days a week onsite) and will directly report into the Senior Manager of Fraud Program Management. This position provides the unique experience to drive operational excellence through both strategic and tactical work in order to manage fraud at a scaling company.

You Will:

• Lead, support, and develop a team of investigation specialists across multiple risk themes and geographies
• Partner with cross-functional global teams and ensure your team is positioned to provide required support
• Guide your team on effective prioritization and manage stakeholder expectations
• Communicate with key management stakeholders across different business units on issues, trends, and opportunities
• Manage the performance of your team to define metrics and behaviors while supporting each team member with their growth and professional development

You Have:

• Bachelor's degree, financial crimes certifications such as CFCS or CFE, or equivalent experience
• 7+ years of experience in financial crimes, ideally within the fraud and scams domain, specifically in risk operations or investigations
• Prior experience of managing a team of people operating in the fraud space
• Experience building scaled fraud operations at a quickly growing company
• Ability to execute and deep dive on fraud events, leveraging your team's expertise effectively in order to drive impactful outcomes
• Understanding of common fraud (account takeover, stolen information, etc.), scams (elder abuse, romance scams, etc.), and AML (money mule, high fees, etc.) typologies
• Flexible schedule to work with the Seattle HQ when needed that might be different from your regular work hours. Occasionally, you will be asked to provide your support during non-business hours when we are experiencing an acute attack. This role is exempt from overtime pay
• Ability to be on-call one week every month and during major fraud events
• Basic experience building queries via SQL and data visualization (e.g., Tableau, Mode)
• Previous experience in risk detection rule writing and managing financial crime investigation specialists

Our Benefits:

• 34 days of vacation (including public holidays)
• Group private medical insurance
• Group pension (6% contributed) and group income protection
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Learning and Development Benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.