Senior Manager, Group Implementation

Your Role

The Senior Manager, Group Implementation, leads a team of Implementation Consultants and Specialists responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets. The Senior Manager enables, streamlines, and continuously improves the implementation process through simplification, automation, and AI to facilitate a high-quality experience that drives growth and retention. This position reports to the Senior Director, Group Implementation and is external facing, interacting frequently with senior leadership, sales and account executives across organizations, and leadership from all functional areas within Blue Shield of California.

This role requires a strong compass for cross-department alignment, centered on what is best for our customers, and balancing team workload and capacity to succeed in this critical function. We are looking for a multiplier who is energized by creative and critical thinking that makes the team, function, and broader department stronger.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be the accountable owner for the overall success of client implementations, which includes implementation strategy, management, and level-setting of expectations both internally and externally 
• Champion process improvement through simplification, automation, and AI—reducing manual effort, increasing quality, and scaling capacity to drive growth and retention
• Build, lead, and sustain high-performing teams as a multiplier who develops top talent, creates a great place to work, and elevates the performance of the team and department 
• Serve as a trusted internal partner, aligning and influencing stakeholders across sales, account management, and functional areas to balance capacity and prioritize what is best for Blue Shield and our members
• Be responsible for creating insights to drive growth and retention, implement process improvements, and deploy cross-functional solutions
• Prioritize and manage complex situations and multiple responsibilities simultaneously with appropriate urgency
• Consistently model and display excellent oral and written communication skills suited for various audiences, both internal and external

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 10 years of relevant experience (group implementation, operations, or client management) including 4 years of management experience
• Requires subject matter expert level knowledge of large complex employer group implementations and working cross-functionally with Sales/Account Management teams, Brokerages and Consulting houses for Fully Insured groups; Self-Funded clients and Blue Shield of California processes experience is highly desired
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including presenting to sales, C-Suite, and large group settings
• Demonstrated ability to influence others using data and market practices across large cross-functional initiatives, business segments, and project teams required
• Requires demonstrated success improving team performance through process improvement, simplification, automation, and AI to increase quality, efficiency, and capacity
• Requires expertise in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools; experience with Sales CRM applications like Salesforce and Tableau for reporting is highly desired

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.