Senior Manager, Engineering- Associate Experience Portal

GEICO is seeking an experienced Senior Manager with a passion for building high performance, low-latency platforms, and applications. You will build and manage a team of engineers to architect, design, and develop our company’s enterprise Associate Portal, revolutionizing the associate experience through a personalized, seamless, and innovative platform that empowers every individual to excel in their roles and drive organizational success. This role requires strong engineering design experience, thought leadership and your abilities to build and scale your engineering team. You will partner and collaborate with business stakeholders, product managers, tech leadership and other engineering leaders to develop platforms and products that operate at scale.

Position Description 

​Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, architect, design, and develop new software for GEICO’s enterprise associate experience solutions.

Position Responsibilities 

​​As a Senior Manager, you will: 

• ​Work with your Senior Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time 
• ​Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives 
• ​Understand how requirements and design choices may impact systems across multiple areas 
• ​Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery 
• ​Initiate and support performance evaluation of team members 
• ​Cultivate a culture that motivates all levels of performers to higher levels of achievement  
• ​Build and maintain relationships with your team members to support an environment of trust 
• ​Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of the experience gained (growth mindset) 
• ​Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies 
• ​Proficiently execute difficult conversations on development and performance 
• ​Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience
• ​Manage up to leadership as well as give feedback when appropriate 
• ​Administer coaching plan(s) and Performance Improvement Plan(s) 
• ​Craft fully compliant quality documentation 
• ​Compliant negotiation and execution of warning administration and/or involuntary termination 
• ​Develop the team budget and be accountable for reporting on results achieved at regular intervals 
• ​Significantly contribute to the team planning process to include surfacing associate level proposals​ 

Qualifications 

• Basic UI/UX and prototype design knowledge and experience
• Proven experience in digital experimentation and using web analytics data to optimize the online customer experience
• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)
• Working knowledge of object-oriented development, Gang of Four (GOF) Design Patterns, Microservices, Dependency Injection with IOC containers, and both frontend and backend unit testing
• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
• Strong Cloud (AWS, GCP, Azure, etc.) platform knowledge
• In-depth knowledge of MS Office tools such as PowerPoint, Outlook, Word, and WebEx for effective communication
• Proficiency in Project Management and work item management tools such as Azure DevOps and Portfolio
• Proficiency in Program Management tools such as MS Project, Visio, and Excel
• Strong foundation in algorithms, data structures, and core computer science concepts
• Experience in existing Operational Portals such as Azure Portal
• Fluency with .NET, HTML-5, JavaScript/TypeScript, XML, JSON, RESTful Web Services, and Event Driven Architectures
• Fluency with at least one modern language such as Python, Java, Go and experience with open-source software is a big plus
• Experience with application monitoring tools and performance assessments
• Experience in PowerShell Scripting
• Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action 

 Experience 

• ​​5+ years coding experience
• 5+ years of development in a large-scale, mission-critical environment
• 5+ years of hands-on work experience supervising personnel in a technical environment
• 2+ years of experience with automated testing including Unit, Integration, and End-to-End functional testing

​​ 

Education 

• ​​Bachelor’s Degree in Information Technology or related field, or equivalent experience

Annual Salary

$140,000.00 - $280,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.