Senior Manager, Campaign Management (Interscope Urban)

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

Interscope and Famehouse are seeking a Sr. Campaign Manager to join our teams supporting Interscope’s Urban roster (Hip-Hop/R&B). This role will report into Famehouse, but will be deeply embedded into Interscope’s Urban team and based out of the label’s Santa Monica office. 

Working closely with our Account Managers, you will lead the execution of D2C and merchandise campaigns across eCommerce, tour, retail, and licensing to drive toward our wider creative and commercial goals for each artist. You will play a central role in a cross-functional team of D2C and merch experts, ensuring all US & global teams are aligned and executing to plan. You are both client-facing and operationally-minded—turning label and artist priorities into clear plans, driving execution, and continually improving on the experience we deliver to artists & their fans. 

Candidates must be highly organized and detail-oriented, have excellent communication skills, and bring a passion for the music and culture of Interscope’s Urban roster. 

How You’ll CREATE: 

• Serve as the primary Campaign Management lead for the Interscope Urban (Hip-Hop/R&B) roster, embedded with the Label team and our Account Management leads.
• Be the go-to counterpart for Interscope Urban staff and Account Managers for your roster’s campaign management & execution across D2C, Tour, Retail and Licensing: 
  • Campaign & merch planning timelines, focusing on milestone management.
  • Product and merch development, setup, approvals, and cross-channel coordination.
  • Asset and content readiness for storefronts and marketing.
  • Launch execution and ongoing performance, inventory, and lifecycle management 
  • Campaign P&L generation and management, finance approvals across milestones
• Partner with Account Management to convert strategy and priorities into executable timelines and resourcing needs, engaging directly with artist & label teams: 
  • Navigate client demands with nuance—protecting both the artist’s vision and the operational feasibility of the plan
  • Anticipate risks and constraints early; communicate options and trade-offs clearly to artist teams, label partners, and internal leadership.
  • Use performance and operational insights (sales/inventory signals, pacing vs. plan, campaign health) to inform decisions and share learnings with Account Management and stakeholders.
• Ensure the cross-functional team operates effectively in tight unison, so we deliver the highest service level possible to artists and the label:
  • Drive strong collaboration & teamwork with Creative, Store Management, Commercial & Merchandising, Digital/Marketing, Finance, Business Affairs, Channel Operations, and other stakeholders to keep work moving and decisions grounded in execution realities.
  • Ensure optimal process is followed on each project, while remaining flexible to find creative solutions to meet the nuances of artist and label needs.
  • Ensure campaign documentation, status reporting, and issue tracking are consistently maintained and shared.
• Provide mentorship & direction for campaign managers and coordinators; contribute to departmental improvements:
  • Set expectations for ownership, rigor, and communication, effectively delegating support tasks to channel coordinators and to supporting managers 
  • Provide coaching and real-time feedback across projects
  • Apply and reinforce Campaign Management workflows, tools, playbooks, and standards; identify bottlenecks and propose improvements that increase speed and predictability.

Bring your VIBE:

• Typically 4-7+ years of experience in campaign, production, operations, or program management in music, entertainment, merch, or consumer eCommerce.
• Exceptional written and verbal communication skills. High degree of comfort communicating with sr. leaders, artist managers, and their teams .
• Strong understanding of the label, artist, and merchandise ecosystem, ideally with prior label-side, artist commerce, or D2C experience.
• A passion for the music & culture of Interscope’s Urban roster is a must. Strong experience in Urban (Hip-Hop/R&B) while holding comprehensive knowledge across all genres. Candidates should bring dedication in serving the artist community and delivering exceptional experiences for their fans.
• Proven experience managing music product and/or merch across multiple channels (eCommerce, tour, licensing, retail). Knowledge of both physical music product and/or merchandise production is strongly preferred.
• Demonstrated success coordinating artist / client service teams in high-volume, fast-paced environments.
• Exceptional project management skills: able to oversee complex campaign portfolios, manage competing priorities, and guide teams through change.
• Excellent communication and stakeholder management skills; calm and solutions-oriented in moments of pressure or escalation.
• Experience in artist stores powered by Shopify strongly preferred
• Commitment to teamwork and respect for every function is required; must be willing to set personal ego aside for the good of the team and delivering for our partners.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

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Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.