Senior Manager, Business Excellence

Position Overview

At Autodesk, we empower innovators to shape the future. Our Customer Learning Organization delivers learning experiences that unlock value and drive customer success. This role offers a unique opportunity to influence how learning products are delivered and adopted globally, impacting customers, teams, and the future of work.
We are seeking a strategic and innovative Senior Manager, Business Excellence, to elevate our Learning Operations across product lines. This role is ideal for a dynamic leader who thrives at the intersection of operational strategy, AI automation, and cross-functional execution. You’ll drive transformation, champion scalable solutions, and shape the future of learning experiences for our customers and teams.
*This is a remote position with a preferred location of San Francisco, CA.

 Responsibilities

• Lead the Business Excellence Roadmap: Define and evolve a strategic roadmap that aligns with Autodesk’s KPIs and delivers measurable impact across customer satisfaction, adoption, and revenue

• Streamline Learning Operations: Architect and implement process improvements that enhance efficiency across global learning product lines

• Partner Across the Business: Collaborate with Product, GTM, Sales, and Customer Success leaders to align operational initiatives with business goals

• Drive Change at Scale: Lead global change management programs that embed new tools, processes, and behaviors across teams

• Oversee Execution & Risk Management: Manage cross-functional projects, mitigate risks, and ensure timely delivery of strategic initiatives

• Mentor & Build Talent: Lead a high-performing team of project managers, fostering leadership growth and execution excellence

• Deliver Executive Insights: Translate operational data into strategic recommendations for senior leadership

• Build Scalable Frameworks: Design repeatable execution models that work across regions, product lines, and customer segments

• Champion Innovation: Pilot emerging technologies and methodologies that enhance learning and operational performance

Minimum Qualifications

• A bachelor's or master's degree in Business Administration, Operations Management, Project Management, or equivalent relevant work experience

• 6+ years in business excellence or operational leadership roles, including 2+ years of people management experience

• Proven success in process improvement, project coordination, and AI automation

• Strong leadership, communication, and stakeholder management skills

• Ability to thrive in a fast-paced, dynamic environment

• Analytical mindset with strong problem-solving capabilities

• Experience in the learning and development industry is a plus

• PMP or similar project management certification is a plus

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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