Senior Manager, Business Development Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How you’ll LEAD:

Virgin Music Group, the world’s leading partner to independent music companies and artists who require a standalone team with global infrastructure and local expertise in every major music market around the world, seeks a Senior Manager of Business Development Operations to join our Los Angeles office. As part of Virgin Music Group’s Global Growth Strategy team, the mission is to enhance and unify the operational backbone of the global dealmaking process. This role will ensure that Salesforce and other tools are leveraged to their full potential, seamlessly connecting business development with other key departments and collaborators throughout the whole process from lead creation to partner onboarding. The ideal candidate will have a keen eye for lean operational structures as well as a passion for fostering cross-functional collaboration on a global level.

How you’ll CREATE:

• Act as one of the operational owners of Salesforce and other workflow tools on behalf of the Business Development team to improve pipeline management, reporting, and user experience.
• Work closely with Product to prioritize and implement CRM updates, enhancements, and reporting tools.
• Partner with Finance and Deal Analysis to ensure alignment between deal data and revenue recognition/ forecasting needs.
• Serve as the operational point of contact for cross-functional teams supporting the BD organization.
• Manage and evolve dashboards and reporting frameworks to increase visibility for all stakeholders, including local and global executive teams.
• Conduct regular pipeline health audits and implement measures to improve CRM data integrity and reporting accuracy.
• Document BD processes and provide onboarding/ training support to regional and local BD teams.

Bring your VIBE:

• 5+ experience in business development operations, sales operations, or a related field, ideally within the entertainment industry.
• Expertise in Salesforce as a heavy user or admin, ideally with a track record of partaking in workflow design and implementation projects.
• Strong leadership and stakeholder management skills with the ability to align and motivate cross-functional teams around shared objectives.
• Proficiency in data analysis and reporting. Experience in briefing data insights & analytics teams to design dashboards is a plus.
• Exceptional problem-solving and project management skills with a focus on proactive continuous improvement and operational excellence.
• Ability to manage complex global workflows and implement standardized practices across diverse regions.
• Experience with compliance governance is a plus.
• Being an empathetic and positive team player with a strong service mindset is a must.

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

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Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.