Senior Manager/Associate Director, Merchants & Payments

About evermore

evermore is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. evermore is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. evermore is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners. 

The Job at a Glance 

Reporting to the Senior Director, Merchants & Payments, you will own the success of our new market ventures with our issuing banks, payment processors, and card networks. You will serve as a trusted thought partner to both internal and external stakeholders as we work to execute new integrations and open new market opportunities. On behalf of our clients (primarily health plans and government entities), you will navigate the rules and procedures of both the issuing banks and the payment networks. You will ensure that all processor integrations and card programs are delivered on time and with exceptional quality, and you will have primary accountability for managing these projects/programs and their ongoing operations on a day-to-day basis. 

NOTE: This role will be leveled as either Senior Manager or Associate Director based on candidates’ skills and experience. 

What You Will Do 

Working within an organization created at the intersection of financial technology, healthcare, and retail, no two days will look the same.  Typical responsibilities of the role include:  

• Own the day-to-day relationship between evermore and both our issuing bank and our payment processor, acting as their primary point of contact for all matters.
• Execute highly strategic large-scale financial integration projects that involve multiple high-profile external partners. Ensure all relevant stakeholders both internally and externally receive timely and accurate information regarding project status, risks, timelines, etc.
• Own critical pieces of implementation for new card programs, including:
  • Conducting Know Your Business (KYB) / Due Diligence for new programs and ensuring Anti-Money Laundering (AML) Compliance.
  • Establishing payment flows (some novel) for new programs and ensuring all necessary configurations and documentation are in place with our bank and processor.
  • Navigating agency review processes for government programs.
  • Obtaining all necessary approvals for program launch
• Manage external relationships with clients and vendor partners at an A+ level and maintain flawless execution of ongoing operational functions, including:
  • Vendor / Issue Management
  • Fraud Investigations
  • Dispute Management
  • Collections and Recovery
  • Collateral Review
• Maintain crisp internal and external process documentation, as well as hyper-organized client documentation (collateral, regulatory forms, approvals, etc.).
• Establish strong relationships with internal stakeholders, including Product, Engineering, Account Management, Implementation, Legal & Compliance, Finance, and other key business partners. Act as a liaison between these groups and ensure comprehensive and timely communication of projects to all relevant stakeholders.
• Gain a deep understanding of evermore’s existing tools and program management infrastructure, which will allow you to develop strategies to improve our program efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners.  
• Act as a key thought partner with Product and Engineering to ensure new roadmap items are scoped appropriately with buy-in from our bank and processor to enable operational excellence when delivered. 

About You 

While every candidate brings a unique resume and prospective, an ideal candidate will include:  

• 7-10+ years of experience working in fintech, banking, finance, payments processing, or a related field. Experience managing government financial programs is a plus.
• Ability to get up to speed quickly and execute with quality and autonomy within your first 1-2 months.
• Relentless pursuit of process efficiency without sacrificing quality. In the past you have been able to nearly “automate yourself out of a job” with the processes you built.
• Demonstrated experience owning positive and productive relationships with external partners/vendors, preferably in the banking, finance, or fintech space.  
• Ability to manage multiple projects and deliver against deadlines with different teams; you thrive in shifting between writing process/procedure updates, managing day-to-day operational tasks, and pushing new program implementations to the next milestone.  
• Self-starting builder who is results-oriented, can embrace ambiguity, and thrive in a fast-paced environment; you have built and run process playbooks and can maintain a sense of urgency with the ability to adjust to shifting priorities.  
• Strong and concise communicator who can break down complex topics to drive decision making and stakeholder buy-in; you have demonstrated success creating a path to yes in the face of several headwinds.   
• Ability to balance a strong attention to detail with being able to think strategically.  
• Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability   
• Bachelor’s degree or similar experience preferred. 

Other Requirements

• Occasional travel may be required from time to time as part of the role, for company events and business needs.   
• evermore is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. evermore will provide a work laptop, and mouse/keyboard upon request.    
• Legal authorization to work in the US is required. At this time, evermore will not consider candidates who need sponsorship, now or in the future.  
• All offers for employment are contingent upon successful completion of a background check. 

What We Offer 

• Competitive base salary of $160,700 to $192,825, discretionary annual bonus, and Series B equity options.
• Benefits  
  • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers
  • 100% Employer Paid Short-Term & Long-Term Disability
  • 100% Employer Paid Basic Life Insurance Policy  
  • Employee Assistance Program (EAP)
  • 401(k) Program
• Discretionary PTO  
• Paid holidays  
• Parental Leave  
• Flexible work schedule within core hours  
• Work anywhere in the USA as we are a fully distributed team from coast to coast 

evermore is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via [email protected]

evermore participates in E-Verify, the federal program for electronic verification of employment eligibility. 

To all recruitment agencies: evermore does not accept agency resumes, please do not forward them to any evermore employees.