THE CHALLENGE
Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. The Account Management Team is responsible for retaining and growing our fast-growing customer base, consisting of mid to high value returning customers, as well as self-sign on event creators. The Account Management Team’s main focus is to retain best-fit customers through contract renewals, identify upsell opportunities, and maximize value from a book of customer opportunities.
THE CHALLENGE
You will manage a team of Account Managers and will be responsible for delivering success for the team as a whole. You will be responsible for driving performance, ensuring high retention of clients and developing action plans where necessary. You will be responsible for reporting on the success and challenges of your team and the clients they work with. You will work closely with sales acquisition leaders to ensure there is strong communication between Acquisition and Returning teams to optimize revenue for the North America region as a whole. You will also manage the individual performance of the Account Managers to help grow their skill sets. By coaching on procedure, technique, and pipeline management, you will ensure career progression and job satisfaction for your team of Britelings.
THE ROLE
As the Senior Manager of a retention sales team, you will lead a dynamic team of people tasked to protect and grow revenue through account management and renewal of our returning sales clients. You will be responsible for all revenue and win rate targets for the team. You will report to the Director of Global Account Management and work with them as well as with other internal stakeholders to provide key feedback and execute on business success metrics, and consistently push your team to beat targets.
THE SKILL SET
- 5+ Years in sales area B2B
- 4+ years experience in a Sales or Customer Success Leadership/Management roles
- Successful track record within the SaaS, Technology, or Ticketing industry
- Complete culture match with Eventbrite (challenging, dynamic and people oriented)
- Strong leadership skills: communication, influence and empathy
- Experience managing and executing on metrics and quotas
- A proven track record of over-performance
PAY TRANSPARENCY
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.
At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.
Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.
Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
BENEFITSWe offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
EQUAL OPPORTUNITYAt Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.
If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
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