Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
We are a technology, data, and analytics partner for providers of health and social care across the world. For nearly five decades, we’ve combined trusted technology and deep industry expertise to help push healthcare forward. Our mission is to empower smarter decisions and better outcomes through data-driven insights.At Merative, you can apply your skills—and grow new ones—with colleagues who have deep expertise in health and technology. Our clients include providers, health plans, employers, life sciences companies, and governments worldwide. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com.
The Role
We are seeking a detail-oriented and forward-thinking Senior Manager, Account Management. This role will lead a team of Account Managers responsible for post-sale client relationships across a defined portfolio. You will ensure high levels of client satisfaction, retention, and growth through the management of an individual book of business you will own while also coaching a broader team of account managers, optimizing account strategies, and aligning execution with business unit priorities.
Key Responsibilities
Team Leadership
Directly manage a team of Account Managers, providing coaching, guidance, and performance feedback.
Support professional development and skill-building aligned to strategic account management best practices.
Foster a collaborative, client-centric culture focused on delivering measurable outcomes.
Client Strategy & Execution
Oversee account planning and success plan development across the team’s portfolio as well as your own individual assigned accounts within Altify.
Ensure Account Managers are driving product adoption, retention, and upsell opportunities.
Support resolution of client escalations and ensure consistent delivery of value.
Operational Oversight
Monitor team performance metrics including renewal rates, customer health, and satisfaction.
Drive consistency in execution of account management processes and tools (e.g., SFDC, success plans).
Partner with Sales, Editorial, and Product teams to ensure alignment with BU goals.
Voice of the Customer
Aggregate client feedback and trends to inform product and editorial strategy.
Ensure Account Managers are effectively communicating product updates and capturing client insights.
Basic Qualifications
Personal interest in providing an exceptional customer experience and supporting the customer’s success; enjoy working with people, with natural and effective communication and exceptional relationship building skills.
Demonstrated record of accomplishment in relationship management, account service and account growth.
Analytical skills: Methodical and detail-oriented planner and problem-solver; ability to identify themes, risks, and recommend solutions.
Communication skills: Strong, influential written and verbal communication skills.
Technical skills:
Intermediate to advanced SFDC skills.
Intermediate to advanced Microsoft Office skills.
Reliable, dependable, and ability to keep a consistent schedule.
Proactive, with excellent prioritization and task management skills; ability to manage multiple projects simultaneously.
Ability to confidently and successfully work with various departments and levels of any organization.
Ability to travel up to 50%.
Preferred Skills
Strong understanding of clinical decision support or drug information markets.
Proven ability to lead teams through change and drive adoption of new processes.
Education and Experience Requirements
5+ years of people management experience.
8+ years in account management or strategic client-facing roles.
Bachelor’s degree and healthcare industry experience required.
What We Offer
A team united by purpose – Micromedex offers a unique opportunity to be part of a mission-driven organization dedicated to improving medication safety and clinical decision-making.
A culture built on collaboration and impact – Work alongside smart, motivated teammates who care deeply about improving healthcare through technology.
A place to grow your career – Build skills that evolve with you—whether you're leading strategic initiatives or helping clients adopt evidence-based solutions.
A total rewards package that reflects our values – Competitive compensation, annual bonuses, paid time off, remote flexibility, and comprehensive benefits.
Compensation
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max :
$131,549.60 - $197,324.40 (USD)Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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