Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
We are looking for a Senior Machine Learning Engineer to join our Sponsored Results Team, one of our fastest-growing product areas! In this role, you will use your machine learning and engineering expertise to develop systems that enhance our products and facilitate improved healthcare experiences for patients and providers. As a Machine Learning Engineer, you will play a key role in building and optimizing new algorithms for our core Sponsored Results product. You'll collaborate with cross-functional teams, including Product, Analytics, and Sales, to ensure that our algorithms are fine-tuned for maximum client value and revenue growth.
Healthcare providers face a challenging space to grow their business and use their resources effectively, with Zocdoc’s Sponsored Results providing unparalleled value in this space. Your work will help drive performance improvements and expand Zocdoc’s share of marketing spend in a way that improves patient outcomes and experiences.
You’ll enjoy this role if you are…
- Passionate about optimizing complex algorithms for business growth and working with a fantastic team
- Deeply interested in ML Platform initiatives like building the infrastructure, abstractions, and tools for other ML practitioners
- Also excited about working on hands-on model development (iterating on features, training runs, and evaluation to ship improved models)
- Excited by iterating on complex problems with high reward in a fast-paced environment
- Happy working in a highly collaborative environment, pairing closely with data scientists, backend engineers, sales, and product managers daily.
Your day-to-day will include…
- Designing and building scalable ML infrastructure, including feature stores, data pipelines, and experiment tracking, to streamline the end-to-end model lifecycle and accelerate ML Engineer development
- Contributing to the development and optimization of Sponsored Results auction algorithms, focusing on improving patient and provider experiences, predictive accuracy, and efficient bid pricing
- Closely partnering with Sales and Product teams as a fellow business owner to ensure the SPO platform is performing optimally for clients
- Brainstorming with an amazing team and rapidly shipping new features and scalable code to millions of users
- Making a meaningful impact as you own and release features that will impact patients, doctors, and team members alike
- Mentoring peers, with the notion that helping others means learning and growing yourself
You’ll be successful in this role if you have…
- 4+ years of experience building, deploying, and maintaining production ML systems at scale
- Demonstrated ability to design ML platforms or shared infrastructure
- Strong background in building scalable algorithms and systems, with a focus on performance and reliability
- Experience working with predictive models or auction mechanics, especially in the context of digital marketing or ads
- Proven ability to mentor engineers, helping them grow while delivering solutions aligned with revenue and business outcomes
- Good understanding of ML concepts and techniques. Experience with training models for production release is a big plus.
- Experience with languages and tools like Python, Scala, and machine learning frameworks
- Driven, curious, and continuously seeking to improve products or learn new skills and technologies
- 5+ years of experience in professional software development
- A Computer Science or related degree (preferred)
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Top Skills
Similar Jobs at Zocdoc
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
