Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. As Senior Legal Operations Program Manager, you will be charged with implementing innovative solutions that increase efficiency, reduce costs, and provide strategic value to the business. You'll be instrumental in developing a data-driven approach to legal operations that aligns with Eventbrite's growth trajectory and enables the legal team to serve as trusted business partners across the organization.
THE TEAM
The Eventbrite legal team is a small but mighty team with a collegial atmosphere and a commitment to learning and development. We are trusted partners to the entire company, providing practical business-oriented guidance that protects our company as it grows and evolves. As a member of the legal team, you'll have the opportunity to actively contribute to that growth by transforming our legal operations function from the ground-up.
THE ROLEThis is a generalist role that involves managing and supporting projects across the full range of subject matters supported by the legal team. Your work will shape the future of our legal department while directly contributing to Eventbrite's continued success through scalable solutions that span the department and key stakeholders.
YOU WILL:
- Independently identify and implement process improvements, technology solutions, and automation opportunities to streamline operations, reduce costs, and drive impact across the legal department and business
- Respond to legal matters, including liens, levies, garnishments, subpoenas and other legal processes, and ensure efficient processes for tracking and timely compliance
- Oversee and manage our insurance program
- Lead our global entity maintenance program, ensuring timely and compliant management of our international corporate entities, including coordinating annual filings, maintaining corporate records, and collaborating with internal stakeholders and external service providers
- Manage legal software and tech solutions end-to-end, from selection and procurement through implementation and optimization
- Drive execution of legal department strategic initiatives, including those relating to budgeting, policy updates, and operational improvements
- Oversee the legal department’s billing ecosystem, including management of our e-billing platform, enforcement of billing guidelines, spend analytics, and collaboration with finance to ensure accurate forecasting
- Manage relationships with external vendors and legal service providers, ensuring cost-effectiveness, performance accountability, and alignment with department objectives
- Assist with developing and implementing the annual budget and tracking expenditures
- Lead legal team people processes such as onboarding new employees and contractors, planning team meetings and offsites, and providing assistance as requested on special projects
- Coordinate the drafting and distribution of internal guides, resources, and form documents
- Develop and maintain internal Legal Department Intranet page and content
- Create and implement metrics, tracking systems, feedback loops, and OKRs to measure legal department effectiveness and demonstrate value to the business
- Develop and implement systems and workflows for contract management and commercial contract matters
- Assist with creation and maintenance of contract templates, checklists, and playbooks
- Track contractual obligations and commitments
- Cross-functional coordination for compliance and contract matters
- Support Sales, Procurement & Commercial Legal on contract processes and matters
- Execute on and assist in optimizing diligence processes related to sales agreements
THE SKILL SET
- Bachelor’s degree
- 5+ years of legal operations experience
- Proven ability to manage projects, set priorities, and meet deadlines in a fast-paced environment
- Expert at analyzing data, identifying problems and developing solutions
- Excellent written and verbal communication skills, with the ability to collaborate effectively with others
- Strong technical skills and understanding of legal systems, tools and technologies
- Strong financial acumen, including experience in budget management and planning, as well as experience managing legal billing
- Vendor management experience, including RFP and implementation process
- Ability to adapt to changing priorities and business needs
BONUS POINTS
- Experience in building a legal operations function from the ground up
- Knowledge of industry trends in legal technology
- Both in-house and law firm experience
PAY TRANSPARENCY
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.
At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.
Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.
Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
BENEFITSWe offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
EQUAL OPPORTUNITYAt Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.
If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
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