Senior Learning Experience Designer

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Global Professional Services Talent Development is seeking an experienced learning development professional to assist our team in designing, developing, and implementing learning experiences and programs for a variety of practice areas which enables our employees to grow, develop and contribute to company growth. 

This role is responsible for ensuring the successful design and delivery of  learning experiences for Global Professional Services, and supporting initiatives related to talent development and thought leadership content creation. A trusted advisor to the business, the Senior Manager, Learning Experience Design draws on deep program design/facilitation experience and solid business acumen to develop innovative learning and development programs that produce measurable impact and support the talent pipeline of a fast-paced, high-growth company. 

Communication and organizational skills are core to this role. Success in this role will involve partnering closely with subject matter experts, project managers, and other stakeholders to define learning objectives and create impactful learning experiences..

You will have the opportunity to make a huge impact by establishing and enhancing the global talent development priorities, partnering with business leaders, and therefore doing your bit to ensure Salesforce’s Global Professional Services continues to be a career destination for exceptional talent.

Responsibilities:

• Consult with business stakeholders to understand and address their development needs, identify appropriate sponsorship for programs and initiatives, and ensure alignment with business partners.

• Provide both strategic and operational support for the design and delivery of a variety of cutting edge development programs, including budget, vendor, and stakeholder management.

• Conduct needs assessments to determine training requirements

• Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools

• Use instructional design methodologies and techniques to create engaging and effective training

• Collaborate with subject matter experts to ensure the accuracy and relevance of training content

• Develop specific evaluation and assessment tools to measure impact, including: business results, ROI, enhanced talent pipeline, and improved behaviors clearly demonstrated.

• Drive continuous improvement, innovation, accountability, and scalability of development initiatives.

• Develop and maintain learning assets, curriculum, and a variety of talent development best practices that align with organizational goals and values.

• Partner with external vendors where appropriate and manage budget and vendor agreements when necessary.

• Mentor and coach  colleagues and emerging designers, leaders, and talent development practitioners across Global Professional Services.

• Manages multi-stakeholder projects as needed, including developing project teams, managing priorities, and delivering results.

• Staying current with new developments in instructional design, technology, and industry trends and practically applies those learnings into deliverables.

• The Senior Learning Designer will also have a high level of expertise in instructional design methodologies and tools and may be responsible for leading instructional design projects and teams.

Preferred Qualifications and Skills:

• ~10 years of progressive Learning/OD/Leadership experience within large organizations 

• Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment - and a natural curiosity for leveraging leading edge practices

• Extensive experience designing development programs and courses in multiple modalities, including high-touch face-to-face and live-online using a variety of technologies

• Passionate about vertical leadership development, the ‘humanizing’ of work, and the importance of developing top talent in a high-growth environment

• Broad organization leadership development and coaching experience desirable

• Ability to establish strong presence with stakeholders at all levels

• Strong communication, influencing, and stakeholder management skills

• Demonstrated ability to translate business strategies into critical, practical talent development initiatives

• Excellent written, presentation and interpersonal communication skills

Leadership Characteristics:

• INNOVATION - Develops creative approaches that drive results

• INTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industry

• MANAGING AMBIGUITY - Produces high-quality work even with incomplete information

• DRIVE RESULTS - Drives results even under tough circumstances

• RESOURCEFULNESS - Finds creative solutions to roadblocks

• COLLABORATION - Builds and leverages strong working relationships across all of Salesforce

• DEVELOPMENT - Invests in own development and looks for opportunities to develop and coach others

• GROWTH MINDSET - Approaches obstacles as an opportunity to develop and learn

• IMPACT - Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $155,400 to $213,800.