Senior Learning Experience Consultant

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Senior Learning Experience Consultant will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation. Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives. Keep track and report results of learning initiatives up to 90 days after implementation.

Learning Experience Design

• Conduct robust learning needs analysis.Conduct audience, context ,content, and available performance analysis when determining a design for a particular project. 

• Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data. 

• Determine required skills and competency levels for learners/ participants. 

• Define and design the most effective strategy for the learning needs.

• Identify training objectives and performance targets.

• Define evaluation strategy of the learning program.

• Evaluate content developed by the team.

• Review analysis and design documents to ensure the objectives target learning needs.

• Evaluate the effectiveness of learning materials developed from an instructional design standpoint.

• Review evaluation strategies to ensure they cover all learning objectives.

• Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick’s model

Project Management

• Create, track, and maintain project plans.

• Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks.

The success of the Senior Learning Experience Consultant will be measured through:

• Performance of learning programs deployed (reaction, performance, etc)

• On-time delivery of projects managed

• Feedback from key stakeholders

OTHER RESPONSIBILITIES

Provide instructional design services to the following key functions:

• Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches.

• Operations Management, Quality and PST to address performance gaps in production.

• Organizational Development (OD) for continuing education and skills enhancement.

• Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates).

• Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. 

Key tasks include, but are not limited to, the following: 

• Analyzing learning needs

• Conduct audience, context ,content, and available performance analysis when determining a design for a particular project.

• Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data.

• Determining required skills and competency levels for learners/ participants.

• Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning.

• Identifying training objectives and performance targets.

• Determine target objectives for identified learning content and target audience.

• Defining instructional design strategy.

• Identify the best method to deploy learning experience or instructions. 

• Scoping/outlining training content.

• List details of proposed training content , indicating duration and method

• Building training curriculum/lesson plan.

• Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed.

• Writing storyboards/scripts.

• Collaborate with SMEs in finalizing learning content that is critical for learners/ participants. 

• Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool.

• Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information. 

• Designing facilitator and participant guides.

• Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom.

• Write information that will aid learning and engagement for participants for brick and mortar or virtual classrooms.

• Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions.

• Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course. 

• Provide feedback to identified participants after the sessions, as appropriate.

• Creating knowledge and skills assessments.

• Design and write appropriate means to measure and evaluate learning and knowledge of participants.   

• Evaluating learning effectiveness.

• Gather relevant data comparison of performance and training effectiveness 

• Collaborate with key departments to gather and collate relevant data for evaluating learning. 

• Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation. 

• Collaborate with project team members and relevant departments to identify points to improve. 

• Suggest ways to improve and/or sustain performance based on results of evaluation

• Develop learning content.

• Conceptualize the overall look and feel of digital learning lessons.

• Produce development brief outlining the mood board and suggested interactions to be used in the lesson.

• Coordinate with the LX Design Team to recommend the best interaction or media to present the content.

• Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.

• Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.

• Discover and implement techniques to drive online learning adoption and content usage.

• Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.

• Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

• Bachelor’s degree in Instructional Design or closely related course, or equivalent experience.

• A master's degree in Instructional Design, Distance Education or Educational Technology is a plus.  

WORK EXPERIENCE

• 5 or more years designing learner-centered training programs and developing related training materials.

• 5 or more years conducting learning needs analyses to identify situations addressable by training solutions.

• Working knowledge of adult learning, instructional design, and evaluation principles and practices.

• Drafting measurable training goals and learning objectives (in all three learning domains).

• Developing appropriate learning assessment strategies and instruments.

• Experience as an L&D program manager is a plus.

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications).

• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline). 

• Experience with E-Learning design principles, practices, and platforms (LMS).

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions.

• Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing.

• Demonstrated ability to interact with peers, management and other departments in a professional manner.

• Strong organizational and interpersonal management skills.

• Ability to manage time effectively and efficiently.

• Self-motivated and directed with keen attention to detail.

Salary range: 75,000 - 80,000 / Annual

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.