Where bright minds rise in care of humanity’s greatest challenges to define what’s next - where passion changes lives.

Senior Lead - Customer Success

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Employer Provided Salary: 140,000-146,250 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. Bring your curiosity for learning; bold ideas; courage and passion to drive life changing, impact to ZS.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
Sr. Lead, Customer Success
ZS's Beyond Healthcare Analytics (BHCA) Team is shaping one of the growth vertical & key focus area for ZS, Beyond Healthcare engagement, comprising of clients from industries like Technology, Food & Beverage, Hospitality, Travel, Insurance, Consumer Products Goods & other such industries. Being part of BHCA Team at ZS will be an opportunity for you to work on cutting-edge solutions including areas like AI SaaS products, Advanced analytics & AI frameworks, Generative AI applications, Data Engineering frameworks and working in a cross-capability Business-Tech teams utilizing new age data sources to shape innovations across multiple areas, for our clients and the broader ZS community.
Sr. Lead, Customer Success role is the client facing lead who owns the end-to-end delivery on aligned objectives with clients, builds required storyboards with insights / impact summary, accountable for delivering client impact, translating client requirements to teams responsible for building data science modelling & engineering setup, breaks down unstructured business problems for multiple of clients and project teams leveraging problem solving frameworks, analysis tools & techniques.
Sr. Lead - Customer Success leverage their Business Acumen, Data Science and engineering skills to build Advanced analytics processes, build operational process pipelines and finds and presents data-driven insights that help our clients solve their most important business problems and bring optimizations to life. Sr. Lead - Customer Success also engage with Project Leadership team and clients to help them understand the insights, summaries, implications and make plans to act on them.
What You'll Do

  • Deep analytics-tech expertise:
    • Develop and implement advanced algorithms that solve complex business problems in a computationally efficient and statistically effective manner leveraging tools like PySpark, Python, SQL on Client/ZS cloud environment.
    • Execute statistical and data modelling techniques (e.g. hypothesis testing, A/B Testing setup, marketing impact analytics, statistical validity etc.) on large data sets to identify trends, figures and other relevant information with scalable and operational process implementations.
    • Expertise in devising and implementing pragmatic solutions for complex business problems by breaking down into simpler problems with best-in-class industry focused frameworks.
  • Communication, collaboration, unstructured problem solving and client management (in a high performing and high intensity team environment):
    • Lead multiple client engagement teams to design and execute solution setup (right data science algorithm, data modelling setup, design success metrics/KPIs and stakeholder management) in sustainable and profitable manner; drive value and client impact; identify new use cases; proactive in approach.
    • Problem solving and Client management: Understand and manage client business priorities, sizes business opportunities, develop product use cases, and enable the use case for the clients in sustainable manner
    • Collaboration: lead the engagement with a cross-functional team to drive success on client engagement objectives. Envisions and deliver holistic solutions comprising of best practices from Frontend and Backend engineering, Data Science, and ML Engineering area.
    • Storyboarding & impact communication: Build & present effective storyboards with solution impact to clients and ZS Leadership
    • Scaling mindset: Provide a structure to client engagement with effective solutions at scale, able to convert solutions delivered to product modules and build automation
    • Team management: Builds and export best practices and learnings to broader team and mentor junior team members on teams
  • Thought leadership and executive presence:
    • Synthesize key learnings from client engagements and drive business development
    • Focus on building the presence of the space and thought leadership content around the impact delivered with publications across esteemed platforms (Medium, ZS.Com, journals etc.)

What You'll Bring

  • A master's or bachelor's degree in Computer Science (or Statistics) and strong academic performance with analytics and quantitative coursework is required
  • Knowledge of programming - Python (Deep Expertise), Pyspark, SQL. Strong process evaluations and QC skills to debug and update the processes and boost efficiency
  • Expertise in machine learning, regression, clustering, and classification models (preferably in a product environment)
  • Knowledge of big data/advanced analytics concepts and algorithms (e.g. social listening, recommender systems, predictive modeling, etc.)
  • At least 5-6+ years of relevant post-collegiate work experience, preferably in industries like B2C, Product companies, in execution roles focused on Data & Decision Sciences, Data Engineering, Stakeholder management and building scalable processes.
  • Excellent critical thinking, logical reasoning, and problem-solving skills
  • Publishes thought leadership content across channels and builds industry focused POVs around projects driven
  • High motivation, good work ethic, maturity and personal initiative for leading and managing teams
  • Strong oral and written communication skills that enable personal impact with senior-level decision makers.
  • Experience of leading a team of at least 5-6 people for 5+ years of work experience
  • Should have hands on analytics experience where the candidate has worked on the algorithms/ methodology from scratch and not merely executed existing codes and processes
  • Strong attention to detail, with a quality-focused mindset

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Considering applying?
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.
ZS is committed to providing and maintaining a safe workplace. Must have received full COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required upon acceptance of offer of employment. Exemption process available on a limited basis.
Find Out More At:
Salary: $140,000.00 - $145,625.00

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What are ZS Perks + Benefits

ZS Benefits Overview

ZS offers competitive and comprehensive benefits, and strives to foster an inclusive environment for all. In addition to full medical, dental, vision, life and disability insurance, ZS offers generous PTO, family leave and fertility benefits, opportunities for learning and development, volunteer opportunities, social events, and a robust Belonging Network to engage with like-minded ZSers around the globe.

Volunteer in local community
ZSers have many opportunities to volunteer, donate and participate in pro-bono projects and events, throughout the year and on our global annual day of giving, ZS Cares Day.
Partners with nonprofits
ZS partners with many nonprofits, locally and globally, to provide volunteer hours and pro-bono project support.
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
ZS leadership conducts a company-wide meeting in a different ZS location each quarter, ensuring ZSers around the globe have the opportunity to connect with our leaders no matter where they're located.
Employee awards
Flexible work schedule
ZSers can work with their HR leader to request accommodations based on their individual needs.
Remote work program
ZSers can work with their HR leader to request accommodations based on their individual needs.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
ZSers elect leadership each cycle, a structure ZS’s founders established to ensure cultural continuity and elevate leaders who embody the firm’s dedication to strategy, innovation & collaboration.
Mandated unconscious bias training
ZS aims to provide a bias-neutral experience for ZSers, including the hiring process and performance management. We offer support & training at all levels and are guided by our Hiring Bill of Rights.
Diversity manifesto
Diversity employee resource groups
All ZSers are invited to join our ZSer-led global Inclusion and Diversity Groups and Belonging Networks that help give voice to underrepresented ZSers across our firm.
Hiring practices that promote diversity
ZS strives for a bias-neutral hiring experience at each step of the process, and provides training and resources for all ZS interviewers. ZS developed a Hiring Bill of Rights to outline our commitment
Diversity recruitment program
The ZS SEED program is designed to help ZS engage with bright young minds at historically Black colleges and universities.
Health Insurance + Wellness
Flexible Spending Account (FSA)
ZSers can opt-in to cover out-of-pocket medical expenses with pre-tax contributions.
Disability insurance
ZS provides short term disability benefits for up to six months. After six months, you may be eligible for benefits under ZS’s long-term disability program.
Dental insurance
ZS offers employees, spouses/domestic partners and dependents access to a complete dental plan for a low monthly premium, including preventive and basic services.
Vision insurance
ZS offers vision insurance as part of the ZS medical plan.
Health insurance
ZS offers comprehensive medical insurance to employees, spouses/domestic partners and dependents for a low monthly premium.
Life insurance
ZS covers the cost of basic insurance at 100%.
Wellness programs
All ZSers are invited to join Healthy Minds @ ZS, an employee resource group that prioritizes mental health for all. ZS also offers perks such as discounted fitness classes through local gyms.
Mental health benefits
ZS offer mental health benefits through medical insurance and has partnered with Workplace Options to support ZSers and their immediate family members/dependents with in-the-moment support.
Transgender health care benefits
Financial & Retirement
ZS helps our people prepare for their future with 401(k) retirement savings.
401(K) matching
ZS offers 3% matching.
Performance bonus
Year-end bonuses are paid out before the end of December. Bonuses are determined by company and personal performance, weighted heavily towards your own efforts.
Charitable contribution matching
ZS matches employee donations and/or volunteer time, up to an annual maximum of $2,000 USD.
Child Care & Parental Leave
Childcare benefits
ZS provides access to back-up care for children, adult, elder family members and pets during a lapse or breakdown in normal care arrangements at a significantly reduced rate, up to 10 times per year.
Generous parental leave
The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 
Family medical leave
The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 
Return-to-work program post parental leave
Company sponsored family events
ZS offers many company sponsored events, both inside and outside of the office, including holiday parties, bring your child to work day, and admission to sporting events and amusement parks.
Fertility benefits
ZS covers medically required infertility services, as well as egg retrieval cycles, cryopreservation and egg freezing.
Vacation + Time Off
Generous PTO
ZSs receive three weeks of paid time off per year. Principal and manager level roles start with four weeks of paid time off.
Paid volunteer time
ZSers have the opportunity to participate in our global day of service, ZS Cares Day, as well as many volunteer and pro-bono projects throughout the year.
Paid holidays
Paid sick days
ZS offers up to one week of paid sick leave annually, in addition to regular PTO.
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
ZS offers pre-tax commuter benefits to all employees.
Company-sponsored outings
ZS offers many company events, including annual holiday parties, summer outings and other events.
Free snacks and drinks
ZS offices have stocked kitchens with drinks and snacks.
Some meals provided
Company-sponsored happy hours
Join ZS teams for happy hours, such as a meet and greet with a local chapter of a ZSer-led resource group or office-wide beverage cart.
Recreational clubs
Join one of our many ZSer-led groups, including sports leagues, book clubs and more.
Relocation assistance
ZS provides relocation assistance on an as-needed basis. ZSers can work with the ZS mobility team and their HR lead on their specific circumstances.
Professional Development
Job training & conferences
ZS offers dedicated learning and training resources available from day one, enabling ZSers to gain skills, capabilities and knowledge relevant to their professional growth.
Tuition reimbursement
ZSers with at least 36 months of tenure may seek ZS support for advanced studies. ZS also partners with SoFi for student loan refinancing.
Lunch and learns
ZS business groups, Inclusion and Diversity Groups, third-party subject matter experts and nonprofits organizations frequently hold Lunch and Learns for ZSers to attend in-office or virtually.
Promote from within
Mentorship program
At ZS, you’ll receive guidance from various mentors, including your Professional Development (PD) Coach, Project Mentor and Buddy.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

In addition to these benefits, ZS also offers: travel assistance insurance, SoFi student loan refinancing options, Milk Stork breast milk delivery services for working mothers, PerkSpot corporate discounts, and many options for professional development, networking and learning and development. ZS also offers a variety of social events for ZSers to connect within their office and with global teammates.

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