Senior IT Systems Support Analyst

About Emerald

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

Emerald, a leader in building dynamic market platforms that integrate live events and media, is seeking a Senior IT Systems Support Analyst to provide day-to-day operational support for a complex, multi-system financial applications environment within a highly audited (SOX-compliant) organization.

This role is focused on production support, system stability, data integrity, and audit readiness across enterprise financial platforms including Epicor ERP, Hyperion, NetSuite, and a potential future implementation of OneStream. The Senior IT Systems Support Analyst will act as a key escalation point for system issues, partner closely with Finance and Audit, and ensure reliable system operations during critical close cycles.

The ideal candidate is highly hands-on, comfortable supporting manual and semi-automated processes, experienced in regulated environments, and skilled at troubleshooting integrations and financial data issues across multiple platforms.

What You’ll Do

• Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, NetSuite, and other connected financial and reporting systems (e.g., A2Z, Salesforce).
• Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues.
• Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement.
• Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms.
• Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy.
• Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection.
• Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures.
• Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing.
• Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches.
• Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases.

Required Qualifications

• 7+ years of experience in IT systems support or systems analyst role supporting ERP and financial applications.
• Hands-on experience supporting ERP platforms, with Epicor preferred, and exposure to at least one of the following:
• • Hyperion
  • NetSuite
  • OneStream
• Experience supporting systems in a SOX-compliant, heavily audited environment.
• Strong ability to document the process flows and produce necessary documentation for change approvals.
• Proven experience supporting system integrations, including APIs, flat files, and scheduled data feeds.
• Ability to troubleshoot data issues across multiple systems and perform reconciliation and validation.
• Strong documentation, communication, and stakeholder-support skills.
• Demonstrated ability to quickly learn new systems and operate effectively in complex application landscapes.

Preferred Qualifications

• Direct production support experience with Epicor ERP or similar mid-market ERP platforms.
• Experience supporting multi-entity, multi-company, or post-acquisition environments.
• Exposure to system decommissioning, data archiving, or legacy application retirement.
• Familiarity with automation or integration tools (APIs, file transfers, middleware, GenAI-assisted tooling).
• ERP or financial systems certifications (Epicor, NetSuite, Hyperion, OneStream).

About Emerald

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. 

COMPENSATION & BENEFITS

Target Compensation: $105,000-115,000

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law. 

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].