THE OPPORTUNITY
Striking Distance Studios (SDS) & the Unknown Worlds (UW) IT Operations team provide centralized, Studio-level IT services for both SDS and UW. Our team delivers day-to-day employee support, infrastructure design, cloud operations, security / compliance, and specialized game-development tooling support (Perforce, Unreal Engine). This role lives at the intersection of operations and projects: you’ll be hands-on with incident response and ticketing while owning medium-to-large projects that standardize and harden UW into Krafton’s environment. Expect a fast-moving, collaborative team supporting ~180 users across multiple time zones, close partnership with Dev and QA, and ownership of critical launch-window reliability work.
This is a hybrid role based out San Ramon, CA.
RESPONSIBILITIES
- Design, deploy, and operate servers, storage, and network infrastructure for on-prem and cloud (AWS/Azure) environments.
- Configure and maintain Palo Alto and Meraki security and routing, including VLAN design, firewall rules, and VPNs.
- Manage identity and access: Active Directory, Okta/OneLogin integrations, SSO, and group policy.
- Act as primary escalation for incidents (system outages, build farm problems, network/security incidents); run incident postmortems and remediation.
- Implement system hardening, vulnerability assessment, and compliance controls (CIS baselines, patching cadence, AV/EDR management).
- Automate common ops tasks using PowerShell/Python and maintain runbooks and CI for infrastructure automation.
- Support game-dev toolchain: Perforce administration, Unreal Engine environment stability, build server optimization.
- Drive change management, documentation, and internal training to raise team capacity and reduce single points of failure.
QUALIFICATIONS
- Minimum 6 years of IT systems engineering and operations; 8+ years preferred.
- Hands-on administration: Windows 11, Windows Server, Linux, and macOS.
- Deep experience with Palo Alto firewalls and Cisco/Meraki networking.
- Strong Active Directory and identity management (Okta/Azure AD) skills.
- Proven AWS and/or Azure architecture and operational experience.
- Virtualization experience (VMware or Hyper-V).
- Scripting/automation using PowerShell and Python.
- MDM experience (Intune, Jamf, SCCM).
- Practical Perforce administration and familiarity with Unreal Engine build/workflows.
- Solid networking fundamentals: DNS, DHCP, VLANs, routing, subnets.
- Experience with ITSM/ITIL processes, incident/change management, and runbook creation.
- Excellent troubleshooting, documentation, and cross-team communication skills.
PREFERRED QUALIFICATIONS:
- Certifications (preferred, not required): AWS Certified Cloud Practitioner or AWS Certified Solutions Architect/Associate; Microsoft Certified: Azure Administrator Associate; CompTIA Security+ or Network+; Jamf Certified Associate or Jamf Certified Admin; Okta Administrator/Okta Certified Professional. (expired certifications acceptable)
- Prior experience supporting studio M&A integrations, multi-studio shared services, or large device refresh programs.
- Familiarity with EDR/endpoint tools (SentinelOne, CrowdStrike) and basic vulnerability scanning/management tools.
- Demonstrated experience automating repetitive ops tasks using PowerShell, Python, or automation tooling to reduce manual effort.
- Comfortable supporting remote and international users and coordinating with HQ/Korean stakeholders.
- Strong troubleshooting, documentation, and process-improvement track record.
Reasonable Accommodation
KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas, to begin the interactive process.
In California, the expected salary range for this position is $126,000-$147,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location.
EEOC statement
KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
Due to recent scams, our recruiters will only reach out to you via @sds.com, @krafton.com, @unknownworlds.com or @pubg.com. If you received an email and are unsure you can always email [email protected].
We make games that are accessible and engaging for players all over the world. We believe in hiring and supporting the most talented and creative people of diverse backgrounds. That support includes annual professional development and home office stipends, as well as paid time off for volunteer/non-profit work. Join us and be a part of our growing and innovative studio.
Unknown Worlds Entertainment, Inc. is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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