Senior Human Resources Generalist - Leave and Benefits

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
We are seeking an experienced solutions-oriented Senior Leave and Benefits Associate to join our Global Total team. This role will provide support across benefits functions, with a strong emphasis on leave of absence (LOA) management and compliance with U.S. federal and state leave laws . You will play a key role in delivering seamless and consistent HR support to employees in designated office(s), fostering trust through empathetic communication and adherence to policies and procedures.
What You'll Do:

• Serve as the primary HR point of contact HR point of contact for leave of absence administration (FMLA, ADA, state-level programs such as NY PFL, CA PFL, etc.)
• Administer accommodations under the ADA and related laws
• Provide clear and consistent interpretation of benefits and policies, ensuring seamless application across the business
• Collaborate with providers to manage short- and long-term disability claims effectively and empathetically
• Manage leave and accommodation requests by:
  • Ensuring completeness of documentation
  • Interpreting applicability of leave protections
  • Guiding employees and managers through process and setting expectations
• Use judgment to identify when to escalate complex, sensitive, or non-routine cases to Legal or HR leadership
• Partner across the Benefits team and HR Centers of Excellence for coordination on legal compliance issues
• Maintain accurate HR records and documentation related to leaves, accommodations, remote work, and other employee lifecycle events
• Ensure HR practices adhere to federal, state, and local employment laws (e.g., FLSA, FMLA, ADA, EEO, OSHA)
• Proactively communicate with leaders and employees to foster trust and transparency

What You'll Bring:

• Bachelor's degree in Human Resources, Industrial/Organizational Psychology, or related field with strong academic record
• Demonstrated working knowledge of federal and state leave laws, including but not limited to:
• FMLA, ADA, and HIPAA
• State-specific programs such as NY PFL, CA PFL, NJ TDI
• Experience administering intermittent and long-term leaves, interpreting medical certifications, and managing return-to-work processes
• Familiarity with HRIS systems (e.g., SAP, SuccessFactors) and case documentation best practices
• Strong professional communication skills and discretion in handling confidential matters
• High attention to detail, sound judgment, and ability to manage ambiguity

Hybrid working model:
ZS is committed to a Flexible and Connected way of working. ZSers are on-site at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $90,000.00 - $98,000.00