Senior HR Information Solutions Analyst

Senior HR Information Solutions Analyst at Realtor.com®

Are you a HR systems and technology expert? Are you eager to jump into a role that will provide you opportunities to enhance the People team by using technology (HR & AI!)? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior HR Information Solutions Analyst and help change the world of real estate, one home at a time.

We are seeking a highly motivated and experienced Senior HR Information Solutions Analyst to join our dynamic team. This role is crucial in optimizing our HR systems and processes, ensuring data integrity, and leveraging technology to enhance the employee experience. The ideal candidate will have extensive experience with UKG and ServiceNow platforms, APIs, Reporting, Tableau, Applicant Tracking Systems, Learning & Development System and a keen interest to integrating AI solutions into our People Team.

• Opportunity to join a People team who embraces and values HR data. 
• Provide solutions to the People team through collaboration and research.
• Be part of the HR Talent Experience Leadership team and impact how our tools and data are used.

What You'll Do:

• System Administration & Support.
• Manage and maintain our HRIS platforms, primarily UKG and ServiceNow (future implementation), ensuring optimal performance and functionality.
• Provide expert-level support to HR and other departments on HRIS-related issues, troubleshooting problems, and implementing solutions.
• Perform system configuration, including setting up new modules, workflows, and reporting structures.
• Ensure data accuracy and integrity across all HR systems through regular audits, annual audits (SOX) and data cleansing activities.
• Collaborate with IT and other stakeholders on system upgrades, patches, and new feature implementations.
• Partner with New Corp, realtor.com® (the business) and HR team to ensure HR data is timely, accurate and available.
• Manage/influence vendor relationships for systems that are in and out of your control by being the technical voice of our employees and HR team.

Reporting & Analytics:

• Develop, generate, and maintain standard and custom reports to support HR and business needs via UKG and other HR tools as needed.
• Provide the data to support the HR team to identify trends, provide insights, and support strategic decision-making.
• Create dashboards and data visualizations via Tableau to present key HR metrics effectively through our HR tools.

Project Management & Enhancements:

• Lead or participate in HRIS-related projects, from requirement gathering to implementation and post-launch support.
• Identify opportunities for system enhancements and process improvements, recommending and implementing solutions.
• Act as a subject matter expert for HRIS projects, ensuring alignment with business objectives.

Training & Documentation:

• Develop and deliver training sessions for end-users (HR and NonHR) on HRIS functionalities and best practices.
• Create and maintain comprehensive documentation, including user guides, FAQs, and process flows.

AI Integration:

• Research and evaluate AI tools and solutions that can enhance HR processes, such as recruitment, onboarding, lifecycle operations, reward and talent management.
  Collaborate with internal teams and external vendors to pilot and implement AI-driven HR initiatives.
  Stay informed about emerging AI trends and technologies relevant to HR.

What You'll Bring:

• Bachelor's degree in Human Resources, Information Technology, Business Administration preferred or equivalent experience.
• Minimum of 8-10 years of experience working with HRIS platforms such as UKG, ServiceNow, Applicant Tracking System, core Talent Development, etc.
• Proven hands-on experience with UKG (UltiPro, Workforce Ready, Dimensions) and ServiceNow HRSD (Human Resources Service Delivery).
• Strong understanding of HR processes, integrations through APIs, data management, and integrity.
• Experience with report writing and data analysis tools.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ensure positive stakeholder engagement and partnerships.
• Demonstrated interest or experience in AI applications within HR is a significant advantage.
• Demonstrated excellence in change and project management, from initial discovery to successful implementation.
• Act as an influential advisor to stakeholders and HR teams, guiding them on data integrity best practices, upcoming system releases, and the future evolution of our HR technology stack.
• Excellent written and verbal communication skills, including the ability to translate technical system.
• terminology into easily understandable language.
• Manage sensitive and confidential company information, including (but not limited to) data, projects, and initiatives, with professionalism and integrity.

Preferred Qualifications:

• HRIS certification (e.g., UKG Certified Professional).
• Experience with other HR technologies or integrations.
• Project management experience in an HRIS context.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location