Senior Hardware Customer Quality Engineer

We are looking for a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

What you will be doing:

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly

• Track Customer quality metrics with regular reporting to the customer and internal management

• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers

• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers

• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.

• Write, review, and/or edit 8D reports for customer consumption.

• Work cross functionally with various internal organizations to resolve product failures.

• Constantly drive problem resolution by providing leadership and direction.

• Coordinating internal activities to assess risk on product failures.

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)

• 8+ years of experience in electronics customer quality role.

• Customer interface experience critical.

• Quickly comprehend technical details relevant to understanding customer complaints

• Excellent proficiency with 8D problem solving tools/methods

• Excellent written and oral communication skills

• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills

• Dedicated and able to work with minimum supervision

• Strong leadership skills with experience coordinating teams with multiple disciplines

• Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test

• Knowledge of SMT and PCBA manufacturing practices and controls

• Background of electronics reliability standards at the component, board, or system level

• Knowledge of server system hardware and design, development, architecture, failure analysis, or testing

• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.

The base salary range is 160,000 USD - 304,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.