The AI Operations Analyst will integrate AI tools in GTM workflows, collaborating with teams to streamline processes and enhance productivity. They will gather feedback to improve AI solutions and support user adoption.
Role Description
We’re looking for a curious and action-oriented AI Ops professional to join our GTM Platforms team. In this role, you’ll be the connective tissue between our go-to-market (GTM) teams—Sales, Marketing, Customer Success, and Customer Support—and our internal AI and engineering teams. Your mission: identify, define, and drive the integration of AI tools and agentic workflows that make our GTM teams faster, smarter, and more efficient.
This is not a deeply technical role; instead, success requires a deep understanding of GTM processes, a systems mindset, and a knack for turning complex challenges into high-impact AI applications.
Responsibilities- Identify high-impact opportunities to integrate AI into internal and customer-facing workflows across GTM teams.
- Partner with the Customer Support AI Program Manager to expand and optimize our conversational chatbot, ensuring seamless cross-team coordination.
- Define agentic workflows that streamline tasks and reduce friction for Sellers and GTM operators.
- Collaborate closely with AI/engineering partners to translate operational logic into scalable solutions.
- Gather feedback from GTM stakeholders to iteratively improve AI solutions and workflows.
- Support change management and user adoption, helping teams understand and embrace new AI-powered capabilities.
- Experience in Sales Operations, Revenue Operations, or Deal Operations with a strong track record of solving problems through technology.
- Deep understanding of GTM systems and workflows (e.g., Salesforce, CPQ, enablement tools, Customer Engagement Platforms).
- Ability to translate between technical and non-technical audiences, aligning engineering delivery with real-world business needs.
- Strong systems thinking, with the ability to design end-to-end processes that scale.
- A bias for action and the ability to operate with autonomy in a fast-moving environment.
- Natural ability to influence without authority and drive cross-functional alignment.
- Passion for AI, experimentation, and continuous improvement.
- Specific experience implementing and operationalizing AI solutions at scale.
- Experience working specifically in a GTM context across Sales, Support, and Marketing functions.
US Zone 1
This role is not available in Zone 1
US Zone 2
$114,000—$154,200 USD
US Zone 3
$101,300—$137,100 USD
Top Skills
Cpq
Customer Engagement Platforms
Salesforce
Dropbox Los Angeles, California, USA Office
Los Angeles, CA, United States
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