Senior GPS & PV, Quality Control, Compliance & Training Manager

California, US residents click here.

The job details are as follows:

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.
 

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).
 

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.
Who You Are

Are you a pharmacovigilance professional who is ready to apply your expertise in a new way? We’re looking for someone with a strong foundation in drug safety and pharmacovigilance who is excited to lean further into a role in training, compliance, and quality control.

This role will lead the design, development, and continuous improvement of Global Patient Safety (GPS) training strategies, with a focus on training operations, innovation, effectiveness, and measurable outcomes. This person will partner with GPS functional leadership and peers to ensure training programs are aligned with regulatory requirements, evolving business processes, and innovative learning approaches, and will establish and maintain a robust, data-driven training framework to assess knowledge retention, training effectiveness, and compliance across internal staff, vendors, and partners. In addition to core training responsibilities, this role will provide operational support across Quality Records (e.g., deviations, Corrective and Preventive Actions, Effectiveness Checks, etc.) and Compliance to ensure continuity of Quality, Training, and Compliance (QTC) activities within a lean team structure, and will contribute to inspection readiness, audit support, and continuous improvement initiatives to sustain a compliant and inspection-ready GPS Quality Management System (QMS).
 

Training Operations, Innovation & Effectiveness

• Lead the GPS Training program, including curriculum development, training assignments, training compliance, and document management of key GPS training material ensuring application of adult learning principles to support engagement and knowledge retention
• Lead the end-to-end strategy for GPS training programs, ensuring alignment with global regulatory requirements and internal procedures and adult learning principles that promote practical application and learner-centered design
• Design and implement innovative, scalable, and fit-for-purpose training approaches grounded in adult learning theory (e.g., experiential learning, scenario-based training, spaced reinforcement) to improve knowledge retention and operational performance
• Establish and maintain training effectiveness metrics (e.g., knowledge assessments, trending, inspection readiness indicators) incorporating evaluation of knowledge retention over time and application of learning and report insights to leadership
• Lead training initiatives, such as conducting training needs analyses based on deviations, Corrective and Preventive Actions (CAPAs), audit findings, process changes, and regulatory updates and translating these into targeted, risk-based learning interventions
• Drive continuous improvement of training curricula using industry insights and inspection/audit data, and adult learning methodologies to enhance training impact and sustained competency
• Oversee training compliance for GPS staff, vendors, and partners, including identification and escalation of non-compliance, while ensuring training approaches are effective for diverse adult learner populations
• Lead company-wide adverse event (AE) and serious adverse event (SAE) training for commercial and clinical programs, including training associated with study documents applicable to PV activities incorporating scenario-based and application-focused learning approaches aligned with real-world pharmacovigilance activities
• Partner with the Training and Development function to monitor training compliance and manage escalation of non-compliance for GPS staff and vendors while continuously enhancing learning strategies based on adult learning best practices
• Partner with functional subject matter experts (SMEs) to translate complex PV processes (e.g., Individual Case Safety Reports [ICSRs], signal detection, aggregate reporting) into practical, engaging, and learner-centered training content that supports critical thinking and real-world application

Quality Records & QTC Operational Support

• Serve as QTC support for quality records, including deviations, CAPAs, and effectiveness checks (as needed) Support root cause analysis (RCA) and CAPA development, ensuring alignment with training-related risk mitigation where applicable
• Contribute to tracking and trending of quality events to identify opportunities for continuous improvement
• Provide cross-functional coverage to ensure continuity of QTC operations

Compliance, Inspection Readiness & Oversight

• Contribute to the development, tracking, and reporting of compliance, quality, and performance metrics for GPS Quality, Training and Compliance team
• Support identification and escalation of compliance risks, and assist in implementing recommendations to strengthen quality management systems across the GPS team
• Support inspection and audit readiness activities across pre- and post-audit phases, including oversight and tracking of Corrective and Preventive Actions (CAPAs) to ensure timely closure and effectiveness
• Serve as a Quality, Training, and Compliance (QTC) subject matter expert (SME) during audits and inspections, supporting responses and providing training-related expertise
• Act as the training SME or contributor for GPS quality events, including support of root cause analysis (RCA) and CAPA development for findings, observations, and near misses
• Contribute to the development and maintenance of systems and processes supporting the inspection and audit lifecycle, in collaboration with the GPS team to support positive regulatory outcomes
• Support the management, development, and harmonization of GPS governing documents (e.g., Standard Operating Procedures [SOPs], guidance documents, templates), ensuring clarity, consistency, and regulatory compliance
• Partner with GPS functional leadership to identify the need for new or revised procedures, and ensure appropriate implementation and associated training
• Drive alignment between procedural updates and training implementation to ensure effective adoption and sustained compliance
• Perform other duties as assigned

Minimum Requirements

• Combination of Education and Experience:
  • Bachelor’s Degree in nursing, pharmacy, life sciences, or a related healthcare/scientific discipline, and 10+ years of experience in pharmacovigilance, drug safety, or patient safety within the biotechnology, or pharmaceutical industry, or
  • Master’s Degree in a scientific, healthcare, or education-related discipline (e.g. public health, clinical education, instructional design), and 8+ years of experience in pharmacovigilance, drug safety, or patient safety within the biotechnology or pharmaceutical industry, or
  • PharmD, or equivalent healthcare professional qualification, and 5+ years of experience in pharmacovigilance, drug safety, or patient safety within the biotechnology or pharmaceutical industry
• 5+ years of experience applying global pharmacovigilance regulations and processes (e.g., Individual Case Safety Reports [ICSRs], aggregate reporting, signal detection, Pharmacovigilance Agreements [PVAs], quality systems)
• 3+ years of experience supporting quality systems and quality records (e.g., deviations, Corrective and Preventive Actions [CAPAs], root cause analysis [RCA])
• 3+ years of experience supporting audits and regulatory inspections, including inspection readiness and CAPA management
• Demonstrated passion for training, learning innovation, and continuous capability development within a regulated environment, including application of adult learning principles
• Ability to translate complex clinical, regulatory, and pharmacovigilance concepts into clear, practical, and effective training solutions for diverse audiences using learner-centered and adult learning approaches
• Strong pharmacovigilance knowledge, including global regulations, processes (e.g., PV Operations, Safety Risk Management, Affiliate, Alliance, and Contracts, PV Systems), and quality systems, with the ability to apply this knowledge to training and compliance activities
• Strong communication and collaboration skills, with the ability to engage stakeholders and drive alignment across functions to support training and compliance objectives
• Ability to adapt to changing business needs and priorities within a dynamic, regulated environment
• Proven ability to drive results, including supporting Corrective and Preventive Actions (CAPAs), root cause analysis, and continuous improvement initiatives, including identification of training-related gaps and learning interventions
• Apply working knowledge of pharmacovigilance processes and requirements to complex situations arising from inspections/audits
• Strong analytical thinking, including the ability to interpret data and translate insights into actionable training and process improvements, including evaluation of training effectiveness and knowledge retention
• Working knowledge of Quality Management Systems (QMS), including training and GPS processes and procedures (e.g., SOPs, PVAs)
• Understanding of audit and inspection processes, including planning and inspection readiness activities
• Ability to operate effectively in a fast-paced, evolving environment and provide cross-functional support within a lean Quality, Training, and Compliance (QTC) team
• Strategic thinking; ability to analyze opportunities and issues from a broad, long-term perspective, including advancement of training innovation and effectiveness strategies
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

• Registered Nurse (RN)
• Master’s Degree in a scientific, healthcare, or education-related discipline (e.g., public health, clinical education, instructional design), or

• Doctor of Pharmacy (PharmD) /RPh, or equivalent healthcare professional qualification
• 5+ years of experience in pharmacovigilance training, education, or capability development (e.g., curriculum design, training delivery, training program oversight, and application of adult learning principles to enhance engagement and knowledge retention)

• Ability to design, deliver, and measure training effectiveness using data, performance metrics, quality trends, and inspection outcomes, with a focus on knowledge retention and application of adult learning methodologies
• Proficiency in pharmacovigilance systems and understanding of Learning Management Systems (LMS), with the ability to optimize training delivery, tracking, and reporting, including support for modern learning approaches (e.g., microlearning, spaced reinforcement)
• Experience in developing and assessing training effectiveness using metrics, quality trends, or audit/inspection outcomes
• Experience working in a healthcare professional role (e.g., nursing, pharmacy) or applying clinical knowledge to pharmacovigilance activities
• Experience implementing innovative or modern learning strategies scenario-based training, experiential learning, spaced reinforcement) within a regulated environment

Job Location

This role is based in our Durham, NC office. Currently this job is a hybrid role requiring at least three days per week in the office. In office requirements could increase based on business needs.

At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.

Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

United Therapeutics  Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.