Senior Executive Business Partner

What You’ll Accomplish

• Coordinate executive priorities, key meetings, and critical prep for the VP, Global Customer Success and VP, Services & Support—ensuring their time is focused on the highest-impact initiatives.
• Serve as a trusted partner and extension of the executives, exercising judgment to make decisions, resolve conflicts, and gain alignment on their behalf when appropriate.
• Support planning, coordination, and execution of Customer Experience leadership events, team offsites, partner engagements, and key customer meetings.
• Build and maintain executive-ready materials, including business metrics readouts, strategic initiative updates, and leadership communications that span Customer Success, Services, and Support.
• Create frameworks and coordinate cross-functional work streams for strategic programs (e.g.new product rollouts, operational process improvements) across the post-sale organization.
• Drive accountability across teams—ensuring deliverables are completed, stakeholders are aligned, and initiatives move forward on time.
• Partner with the VPs to prioritize initiatives and resources, escalating risks and dependencies proactively.
• Develop clear, concise decks for executive and customer-facing meetings, synthesizing input from multiple teams.
• Maintain confidentiality and exercise sound judgment in managing sensitive information.

Your Expertise

• 6+ years in a role blending executive support with operations, project management, or Chief of Staff responsibilities—preferably in a high-growth SaaS or technology environment.
• Proven ability to act as an extension of senior executives, exercising sound judgment and decision-making on their behalf.
• Track record of managing multiple priorities, shifting seamlessly between tactical execution and strategic planning.
• Strong business acumen and comfort interpreting and communicating metrics, performance data, and strategic priorities.
• Excellent written and verbal communication skills, with the ability to create executive-ready materials.
• Adept at building relationships and influencing stakeholders at all levels.
• Comfortable working independently, anticipating needs, and driving work forward without heavy direction.
• Experience in Customer Success or related go-to-market functions is a plus.
• Familiarity with GTM operations, SaaS business metrics, or program management.
• Experience supporting multiple executives simultaneously.
• Proficiency in tools like Google Workspace, Slack, and Salesforce.