Senior Escrow Assistant

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoNow Hiring: Sr. Escrow Support Specialist (Hybrid - Glendale, CA)
We are seeking a Senior Escrow Assistant level professional to support our operations in a back-office environment with a strong focus on audit, compliance, and regulatory processes, including DFPI, State Escheatment, and federal escrow compliance requirements. This role requires a detail-oriented individual with advanced escrow knowledge who can independently manage complex tasks while ensuring adherence to all regulatory standards.

How You’ll Contribute

• Perform a broad range of administrative support duties requiring strong knowledge of escrow policies and practices

• Work independently to resolve diverse inquiries and issues

• Prepare transaction documents, including closing statements, settlement statements, wraps, assignments, and mobile home files

• Create, maintain, and track files, records, reports, and workflow

• Respond to inquiries, gather information, and ensure timely issue resolution

• Communicate effectively with all parties involved in transactions

• Provide guidance and support to less experienced team members

• Assist escrow offices with business development and customer service initiatives

• Perform other duties as assigned

What You’ll Bring

• High school diploma or equivalent

• 4+ years of directly related escrow experience

• Proficiency in handling more complex residential transactions

Knowledge, Skills & Abilities

• Strong experience with escrow transactions and processes

• Excellent customer service and problem-solving skills

• Highly organized with strong attention to detail

• Proficient in Microsoft Office Suite

• Strong verbal and written communication skills

• Ability to analyze, compare, interpret, and process data accurately

• Professional demeanor with a positive, service-oriented attitude

• Working knowledge of company and/or client operating systems

Location: Glendale, CA (Hybrid – work from home and office)

If you’re detail-oriented, experienced in escrow, and thrive in a collaborative environment, we’d love to hear from you.

Pay Range: $25.49 - $33.98 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.