Senior Enterprise Operations Manager

Senior Enterprise Operations Manager

Job Location: Remote, US. You must reside and work within the US for this position.

Job Overview:

The Senior Enterprise Operations Manager is a self-driven, innovative leader who will be a critical driver in increasing the scalability and efficiency of ExploreLearning | Learning A-Z (EL | LAZ) operations. Ultimately, the right candidate will drive improvements in capabilities to support our customers and generate sustainable cost savings.

Collaborating with Sales and Customer Success, a successful leader in this role will assess and enhance the processes and systems essential to supporting scalable, cost-effective, and high-quality interactions with customers and internal groups. The Senior Enterprise Operations Manager will also lead and support the intake process and prioritize infrastructure improvement projects supporting functions across EL | LAZ.

Job Responsibilities:

• Collaborate across the organization to understand and document current processes, identifying best practices, risks, and opportunities for improvement.

• Review potential root causes of process inefficiencies, including missing communication channels, and develop solutions.

• Collaborate with various functional departments to design and implement policies and procedures to improve day-to-day business operations without adding unnecessary burdens.

• Manage the coordination and integration of efforts among sales operations, customer success, marketing, engineering, and content development to produce smoother workflow and more cost-effective business processes.

• Prioritize infrastructure improvement projects and initiatives proposed by Sales, Marketing, and other functions executed by internal resources and stakeholders.

• Partner with the project management office to clearly outline the scope and requirements of infrastructure and process improvement projects, collaborating with functional departments to ensure appropriate resource allocation.

• Track and monitor the execution of infrastructure improvement projects, ensuring that key objectives, intended impact, and expected cost savings goals are met.

• Maintain constant communication and provide insights on process and infrastructure initiatives to the EL LAZ Senior Leadership team and other stakeholders.

Job Requirements:

• Utilize your professional experience in developing and implementing scalable processes with cross-functional teams.

• Be an open communicator and collaborator who engages in respectful debates to work towards shared commitments and inspire others to join in.

• Have the internal drive to supervise and persevere through rapid change, demonstrating resilience and adaptability in dynamic environments.

• Hold yourself and others accountable for meeting commitments by setting clear expectations, monitoring progress, and providing feedback. Ensure deadlines are met, and quality standards are maintained.

• Embrace an inclusive culture and show emotional intelligence by understanding and respecting others' perspectives.

• Demonstrate proven analytical and problem-solving skills by effectively identifying issues, analyzing data, and developing practical solutions.

• 5-7+ years of experience in operations and process-focused roles.

• Experience in a technology-based company is required.

• Education industry experience is a plus but not required.

• An undergraduate or graduate degree in business or industrial engineering disciplines is preferred.

Why Work For Us

When you join ExploreLearning | Learning A-Z, you become part of a mission to ignite curiosity, deepen comprehension, and foster a lifelong joy of learning in students everywhere.

As a trusted leader in educational technology, we serve over 15 million students and educators across 150+ countries with innovative, research-backed instructional solutions that truly make a difference. Our flagship products—Gizmos, Raz-Plus, and Reflex—are beloved by educators and students alike for being as rewarding and fun as they are effective in the classroom.

To learn more about our organization and the exciting work we do, visit www.explorelearning.com and www.learninga-z.com. 

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.