Senior Engineering Manager, Commerce Platform

At Dropbox, we believe in simplifying the way people work together. We provide a range of innovative cloud-based and artificial intelligence solutions to empower individuals and businesses to share, access, and collaborate on their files seamlessly. Engineering Managers are pivotal in shaping our mission of building a more enlightened way of working where everyone can unleash their creative potential without constraints.

As a Senior Engineering Manager for Billing Infrastructure, you’ll lead the team responsible for the foundational systems that define Dropbox’s subscription lifecycle and the APIs through which all products, platforms, and finance systems interact with it. You’ll own infrastructure and workflows that manage subscriptions, invoicing, lifecycle messaging, and revenue event processing, ensuring they are reliable, accurate, and scalable.

This role is highly cross-functional, partnering with Finance, Product, and Data Engineering to deliver systems that serve as the authoritative source of truth for monetization state. You’ll guide the modernization of the billing platform, driving architectural simplification, operational excellence, and extensibility to support new business models and integrations.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

• Lead, mentor, and scale a backend engineering team that owns Dropbox’s billing and subscription infrastructure
• Set the technical and operational strategy for subscription lifecycle and billing systems, ensuring resilience, accuracy, and compliance
• Drive system modernization by unifying legacy code paths, simplifying workflows, and enforcing platform-wide SLOs
• Partner with Finance and Data teams to deliver reconciled, audit-ready revenue and subscription data
• Own the north-star metric for usage-to-bill latency (p95 ≤ 1 hr) and ensure data correctness across systems
• Establish processes and automation for reconciliation, error handling, and data quality validation
• Foster an engineering culture centered on ownership, reliability, and continuous improvement

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

• Minimum of 8 years of people management experience with an engineering team
• Minimum of 10 years as a software engineer or equivalent technical experience
• Proven experience building and operating distributed backend systems with high reliability and correctness
• Strong technical background in Java, Python, or similar backend languages, with experience in service-oriented architectures and data pipelines
• Familiarity with AWS, SQL/NoSQL databases (DynamoDB, Postgres), and event-driven or batch processing frameworks (Kafka, Spark, Databricks)
• Demonstrated ability to manage system migrations, large-scale refactors, or platform unification initiatives
• Excellent communication skills and a track record of effective collaboration with cross-functional teams including Finance, PM, and Data
• Deep focus on operational excellence — incident response, monitoring, metrics, and SLOs
• BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience

• Experience in billing, payments, or financial systems, including invoicing, reconciliation, or revenue recognition flows
• Background in high-scale data or workflow orchestration systems
• Proven ability to scale teams and mature engineering practices in a complex, high-stakes domain
• Understanding of SOC/SOX compliance or financial audit processes