Senior Engineer, Customer Quality Engineering

At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

As a Senior Engineer in the Product Insights team, you will collect, analyze, and communicate product performance data from the field to help WD deliver world-class storage solutions. . You’re someone who enjoys solving puzzles and digging into the ‘why’ behind customer and field issues. You'll partner with Customer Quality Management (CQM), Engineering, and Quality teams to translate complex datasets into actionable insights that prevent issues, improve products, and enhance customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Data Analysis & Reporting

• Analyze telemetry data, PAC (Product Analysis Center) reports, FIRs (Failure/Issue Reports), and RMA trends to identify quality issues and failure patterns
• Build dashboards and visualizations to track product health metrics (e.g., failure rates, NTF rates, SMART attributes, vendor logs)
• Generate regular reports and ad-hoc analyses for leadership, Engineering, and Sales teams
•  Use curiosity‑driven investigation to chase down unusual trends, unexpected behaviors, or anomalies in telemetry and RMA data.

Cross-Functional Collaboration

• Partner with CQM to prioritize customer quality issues and drive root cause investigations
• Work with Engineering to validate product improvements and track effectiveness of corrective actions
• Support Applications Engineering and Product Marketing with field performance data for new product introductions (NPI)
•  Act as a “data detective,” helping teams understand not just what happened, but why it happened.

Predictive Analytics & Insights

• Develop models to predict failure modes and identify at-risk product populations
• Conduct cohort analysis to compare performance across firmware versions, regions, and customer segments
• Proactively flag emerging issues before they impact customers at scale

Process Improvement

• Enhance data collection, storage, and analysis workflows
• Drive standardization of metrics and reporting across product lines
• Champion data quality and governance within the PI team

What We Offer

• Opportunity to impact product quality for millions of customers worldwide.
• Collaborative culture with cross-functional exposure across WD
• Access to cutting-edge data platforms and analytics tools
• Professional development and growth within a newly formed, strategic organization

REQUIRED:

• Education: Bachelor's degree in Data Science, Statistics, Engineering, Computer Science, or related field
• Experience: Several years in data analysis, product analytics, or quality engineering (storage industry preferred)

SKILLS:

• Technical Skills:
  • Proficiency in SQL, Python, R, or similar analytics tools
  • Experience with BI platforms (Tableau, Power BI, Looker, etc.)
  • Strong Excel/Google Sheets skills for quick analysis
  • Familiarity with statistical methods and data modeling
  • Familiarity with programming fundamentals and the ability to leverage AI‑powered coding tools (e.g., Windsurf) to write, review, and modify code.
• Domain Knowledge:
  • Understanding of storage products (HDDs, SSDs) and SMART data (preferred)
  • Knowledge of quality processes (RMA, PAC, failure analysis) a plus
• Communication: Ability to translate technical findings into business-relevant insights for diverse audiences.

PREFFERED:

• Experience with telemetry systems, IoT data, or large-scale field data
• Knowledge of machine learning / predictive analytics techniques
• Familiarity with Western Digital products and customer segments
• Background in manufacturing quality or reliability engineering
• Fluency in Mandarin to be able to support our APAC teams.

WD is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requis

Based on our experience, we anticipate that the application deadline will be 04-09-2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future.
• If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].