Senior Engagement & Training Partner

At Chorus, we believe that digital health tools must be built with communities, not just for them. We’re looking for a Senior Engagement & Training Partner to help lead our efforts to engage end users—especially those in behavioral health and public sector settings—through all stages of technology development and implementation.

This role blends community engagement, participatory design, and training delivery to support the success of new products and tools. You’ll work with government agencies, providers, and community members to gather insights, support training and adoption, and ensure our tools are meeting the real-world needs of those using them every day.

This is a hybrid position based in Long Beach, CA. You’ll enjoy the flexibility of working remotely four days per week, while spending one day on-site at our beautiful office.

You’re passionate about working alongside communities to create change and improve systems. You have experience working within or alongside public agencies and are comfortable navigating complex stakeholder landscapes. You know how to build trust, elevate diverse perspectives, and translate what you’re hearing into tangible next steps. You’re also ready to step into a leadership role—helping coordinate and guide other staff, plan engagement strategies, and bring structure to how we train and support users in adopting new technology.

You enjoy both the relationship-building and strategic planning sides of engagement work, and you understand that thoughtful implementation and training can make or break the success of a digital tool.

• Lead and support community engagement and training activities across projects, including planning, facilitation, implementation and follow-up.
• Collaborate with public agencies, community-based organizations, and end users to gather insights and build buy-in for Chorus tools.
• Support adoption and change management by designing and delivering user training (virtually and in person) tailored to various staff roles and technical comfort levels.
• Develop scalable resources (e.g., onboarding guides, training curricula, job aids, knowledge base articles, quick guides, use cases, FAQs) aligned to each client’s needs to support successful adoption and sustained tool use.
• Facilitate onboarding training sessions and go-live support, ensuring high adoption and engagement
• Translate community and user feedback into product improvements, feature requests, and implementation strategies.
• Collaborate cross-functionally to ensure engagement and training aligns with product capabilities, updates, and roadmap and priorities 
• Support junior team members through mentorship, coaching, and informal leadership.
• Present updates and findings to stakeholders and clients through written reports and oral presentations.
• Build strong relationships with client stakeholders to understand workflows, success measures, and barriers to adoption
• Maintain clear documentation of engagement insights, training plans, and adoption challenges/successes.
• Track and report engagement and training metrics, sharing insights with internal teams to drive continuous improvement
• Other responsibilities as needed based on program or project needs.

• Three to five years of demonstrated success in engagement, outreach, or training roles involving diverse stakeholders.
• Demonstrated success in engagement, outreach, or training roles involving diverse stakeholders.
• Strong facilitation and presentation skills, with experience leading training or community meetings.
• Experience translating user feedback into actionable insights or implementation changes.
• Excellent interpersonal and relationship-building skills.
• Comfortable with technology and able to learn and teach new tools effectively.
• Experience working cross-functionally with multiple departments and clients.
• Organized, adaptable, and able to manage competing priorities in a fast-paced environment.
• Strong interpersonal and relationship-building skills with the ability to navigate, and be sensitive to, diverse perspectives and personalities.

• Experience in public sector behavioral health or social services, working with community stakeholders to understand local issues and perspectives.
• Understanding of:
• Participatory design; 
• Program implementation or change management in public health, healthcare, mental health, or substance use services; and/or 
• Community-based participatory research
• Experience developing training strategies or materials for public sector or clinical users
• Experience coaching or mentoring other staff members
• Comfortable working in a deliverables-driven, customer-facing environment
• Familiarity with Health Insurance Portability and Accountability Act (HIPAA) and Institutional Review Boards (IRB) policies.
• Experience collaborating with product, UX, and/or research teams to influence technology development
• Knowledge of public health, user research, or implementation science is a plus
• Written and oral fluency in Spanish

• Mission-driven teammates dedicated to improving lives by tearing down tech barriers.
• Diverse, inclusive culture where every voice is valued.
• Full medical, dental, vision, and life-insurance benefits.
• 401(k) with company match.
• Stock-option eligibility.
• Unlimited PTO and generous paid parental leave.
• Performance-based bonuses and career-development stipends. 
  

The anticipated base salary range for this position is $90,000 - $110,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email [email protected].