Senior ECC Training and Engagement Associate

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 540M+ connected devices, apps, and sensors from 200+ global technology companies to over 21,000 public safety agencies in six countries. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. Learn more at www.RapidSOS.com.

What this role is about: 

RapidSOS is seeking a passionate, knowledgeable, and experienced Trainer to join our high-impact Emergency Communication Center (ECC) Training Team. This role is ideal for a public safety professional who thrives on delivering engaging, in-person instruction and shaping how ECCs leverage RapidSOS UNITE's life-saving technology.

You will serve as a key enabler of ECC success through educational outreach, training delivery, and technology adoption, primarily focused on RapidSOS UNITE premium modules. Your work will include traveling to ECCs across either the Eastern or Western U.S. (depending on your home base) and presenting at state and regional public safety conferences.

What you’ll do: 

• Develop and deliver high-quality, in-person training to Tier 1 and Tier 2 ECCs, focusing on RapidSOS UNITE premium modules, utilizing dynamic scenario-based learning experiences and sandbox-like environments to enhance understanding and muscle memory.
• Evaluate the success of training implementation by assessing achievement of learning objectives, measuring knowledge transfer, and identifying future learning needs to continuously improve training solutions.
• Represent RapidSOS at state, regional, and national public safety conferences through presentations and interactive workshops.
• Collaborate with the Implementation Team to coordinate training alongside enablement and hardware installation efforts.
• Partner with ECC Engagement Managers to assess ECC needs and customize training for maximum impact.
• Develop and deliver internal training sessions for RapidSOS field teams (EEMs/Sales) via on-demand LMS and internal meetings to ensure alignment on product functionality and field messaging.
• Support Sales, Implementation, and the EEM Team during contracting, implementation, and go-live events by providing on-site expertise and reinforcement.
• Maintain deep subject matter expertise in RapidSOS solutions and evolving public safety workflows.
• Provide actionable feedback to the Training Director and Training Manager to enhance course content and delivery methods.
• Serve as a regional RapidSOS training ambassador, offering prompt, responsive education and enablement to ECC partners.
• Actively participate in the RapidSOS Community as the Training Ambassador to promote training objectives and to provide expertise when questions arise in geo-hubs and general forum conversations.
• Access and analyze training engagement data through the LMS to evaluate ECC participation and support ECC administrators in managing and improving training outcomes.
• Perform other related duties as assigned or requested.

What we’re looking for in our ideal candidate: 

• Minimum 5 years of recent experience in a U.S. public safety ECC (within the past 5 years).
• Supervisory or command-level responsibilities in a public safety communications center.
• Strong public speaking skills and comfort presenting to both small and large audiences.
• Ability to travel up to 50% of the time within your assigned U.S. region (East or West).
• Working knowledge of 911 technologies, workflows, and industry challenges.
• Strong organizational and project management skills, including managing training schedules, documentation, and cross-functional quarterbacking. 
• Self-motivated with the ability to work independently and govern workflows to completion.

Nice to Have (but not required) :

• Emergency Number Professional (ENP) or RPL certification.
• Experience with instructional design and adult learning principles.
• Familiarity with LMS platforms such as Skilljar or similar.
• Prior experience training on or implementing emerging public safety technology.

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $75,000 - $90,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/

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