Senior Dynamics 365 CRM Functional / Business Analyst Consultant

About the Role

In this senior consulting role, you will lead end-to-end functional design and delivery of Dynamics 365 CRM solutions. You will partner directly with client stakeholders to gather requirements, build solution roadmaps, and ensure implementations align with business objectives. You will also collaborate with technical and project teams to deliver successful outcomes using structured, Agile-driven methodologies.

Key Responsibilities

• Lead functional discovery workshops, requirements elicitation, and business process mapping
• Design and configure solutions across Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service
• Utilize the Power Platform (Power Apps, Power Automate, Dataverse) to extend and enhance D365 capabilities
• Produce functional specification documents, user stories, and acceptance criteria
• Provide leadership during UAT, training, and deployment activities
• Act as a trusted advisor for clients, guiding them on best practices and system capabilities
• Collaborate with project managers, architects, and developers to ensure successful project delivery
• Use Azure DevOps for backlog management, requirements tracking, and test case oversight
• Work within Agile project teams, participating in sprint planning, reviews, and retrospectives
• Maintain up-to-date expertise in Dynamics 365 and Power Platform capabilities through continuous learning, training, and professional development.
  

Required Qualifications

• 5+ years of hands-on experience implementing and supporting Dynamics 365 CRM / CE
• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
• Proficiency with the following Dynamics 365 modules:
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Customer Insights
• Dynamics 365 Field Service
• Proficient with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
• Experience working with Azure DevOps
• Strong understanding of Agile project delivery
• Excellent communication, documentation, and stakeholder management skills
  

Preferred Experience

• Dynamics 365 Contact Center or Omnichannel project experience, including hands-on work with Dynamics 365 Omnichannel for Customer Service.
• Experience working in consulting or agency environments
• Microsoft certifications in Power Platform or Dynamics 365
  

About Us

Endeavour Solutions is a top Microsoft Partner for ERP, CRM, and AI Cloud Business Applications providing SMB, mid-market, and corporate clients with advisory services, implementation & training, and ongoing support for their Microsoft Business Applications. Key focus areas include Microsoft Dynamics 365, Power Platform, Business Central, and Dynamics GP, supporting clients across the United States and Canada.

With offices coast-to-coast across Canada and the United States, Endeavour Solutions works with over 1,100 active clients spanning each of the major time zones across North America. Founded in 1989, Endeavour operates several key brands, including Endeavour Solutions, GP Support North, and Purely CRM.

The candidate should have a reliable vehicle as some travel will be required. They must be legally entitled to work in Canada and be available for occasional travel to other parts of Canada or the USA. We offer a competitive starting salary and performance bonuses along with health and dental plans.

Endeavour's AODA Statement of Commitment

Endeavour Solutions is an equal opportunity employer that does not discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Endeavour is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process.