Senior Director, Technical Writing

The Senior Director of Technical Writing is a strategic and operational leader responsible for defining, scaling, and elevating the entire content ecosystem that supports customers, partners, and internal teams. This role oversees technical documentation, content strategy, information architecture, multimedia learning assets, developer experience content, and the tooling infrastructure that enables the delivery of world-class content.

You will serve as the executive leader who ensures that every technical content touchpoint, including documentation portals, in-product guidance, tutorials, release notes, API references, and learning resources, is consistent, accurate, discoverable, and tailored to customer needs. This position reports to a VP or C-level leader (depending on org structure) and manages a global team of writers, editors, and documentation strategists responsible for developer documentation, product guides, API docs, release notes, and internal knowledge systems.

This is a high-impact leadership role that requires deep expertise in both technical communication and strategic leadership within a complex, fast-moving environment. Your expertise and insight will enhance our documentation processes and standards. Each day will present new challenges and opportunities for growth, allowing you to leverage your skills to improve the clarity, accessibility, and usability of our documentation for both internal and external stakeholders. Join us in shaping the narrative of our products and empowering users to maximize the value of our solutions.

Strategic Leadership & Vision

• Develop and own the enterprise-wide content experience strategy, aligned with product, engineering, customer success, and support objectives.
• Establish a long-term vision for documentation quality, scalability, and automation, with a focus on enhancing customer value and driving product adoption.
• Create and champion content standards, style guides, governance frameworks, and accessibility guidelines.
• Lead innovation in content delivery—AI-assisted content, personalization, structured authoring, and embedded product content.

Team & Organizational Leadership

• Manage, mentor, and grow a diverse global team, including technical writers.
• Build resource plans, talent strategies, and career frameworks to scale a world-class content organization.
• Foster a culture of collaboration, inclusion, quality, and customer empathy across all content disciplines.

Cross-Functional Collaboration

• Partner with Product Management, Engineering, UX, and Support teams to align content priorities with product roadmaps.
• Influence product development by representing user documentation needs early in the lifecycle.
• Collaborate with customer-facing teams to ensure documentation reflects and anticipates customer needs.

Content Operations & Delivery Excellence

• Oversee the design and optimization of content systems, including CMS/CCMS platforms, documentation portals, localization platforms, and authoring workflows.
• Ensure documentation quality, versioning accuracy, and timely delivery across complex and rapidly evolving product lines.
• Implement metrics and feedback loops to measure content effectiveness, discoverability, and user engagement.
• Drive continuous improvement of content workflows using automation, AI, reusable components, structured content models, and scalable governance.

Customer Experience & Success

• Ensure every content asset—API references, onboarding guides, troubleshooting docs, tutorials, videos—supports frictionless product adoption.
• Champion documentation as a first-class product experience, not an afterthought.
• Advocate for documentation-driven development practices across engineering and product teams.

Required

• 12+ years of experience in technical writing, documentation leadership, content strategy, or related fields.
• 7+ years of experience managing large, distributed teams of writers, content strategists, and editors.
• Proven success leading documentation organizations in a technical, engineering-heavy, or developer-facing environment.
• Strong cross-functional leadership, communication, and executive presence. 
• Demonstrated ability to scale content processes across multiple product lines in fast-moving organizations.
• Strong background in cybersecurity or other technology domains, with experience documenting business-focused SaaS products, cloud platforms, or AI/ML technologies.
• Expertise in modern documentation tooling, information architecture, structured authoring methodologies, and content lifecycle management.
• Demonstrated ability to scale content processes across multiple product lines in fast-moving organizations.

Preferred

• Experience in enterprise SaaS, cybersecurity, AI/ML, developer platforms, or similarly complex domains.
• Familiarity with Docs-as-Code methodologies, Git workflows, API documentation frameworks, and CI/CD-based publishing.
• Knowledge of localization, terminology management, and global content strategy.
• Knowledge of UX writing, product content design, or in-product guidance systems.
• Familiarity with AI-assisted documentation tools and generative content workflows.
• Knowledge of accessibility standards for documentation.
• Bachelor’s or Master’s degree in Technical Communication, Computer Science, English, or a related field (or equivalent experience).

Success Criteria

In the first 12–18 months, success in this role includes:

• Establishing a unified content strategy across all product lines.
• Implementing scalable content workflows and modern documentation tooling.
• Improving customer satisfaction scores tied to documentation quality and discoverability.
• Reducing content creation bottlenecks and improving alignment with product teams.
• Demonstrating measurable improvement in content usage, engagement, and time-to-value.

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events.