Senior Director, Product Management - Zelle Platform

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Senior Director, Product Management is the leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. 

Essential Functions

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution.  Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports.

• Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.   

• Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

• Talent Development: Recruit, develop and retain top talent for the organization.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. 

• Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelors degree 

• 15 or more years of related work experience

• Demonstrated experience in design thinking and agile development process and methodology

• Demonstrated leadership experience and cross functional collaboration experience

• Proven experience in and passion for building and delivering great products

• Experience in recruiting and developing direct talent

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.

• Demonstrated experience driving alignment at the executive and client leadership level

• Excellent listening and execution skills

• Background and drug screen

Preferred Qualifications

• Master’s degree

• Certifications in design thinking and/or agile.

• Prior experience working in payments, financial services or similar regulated industry.

• People management experience.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Directory Service and Platform Product Management Focus: 

Responsible for developing, owning, and communicating our directory strategy and messaging framework for the directory. Must become subject matter expert in the Shared Directory technical platform and be able to align and drive financial institution customers to adoption and compliance.  

The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services. 

The role will learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases. Because this platform supports the entire Zelle business, every change to the platform and its governance rules could have both positive and negative impacts. The role must be an expert at busting down silos to fully assess customer impact, weigh the tradeoffs, and drive toward final requirements. 

The role will align with and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.  

Directory Service and Platform Product Management Qualifications: 

• Demonstrated expertise in directory or data platforms used by financial institutions or commercial product developers. 

• Demonstrated expertise in developing and executing platform strategies, taxonomies, policies, processes, and rules which enable growth while minimizing enterprise risks. 

• Demonstrated expertise in creating and implementing instrumentation of platform services, maintaining data integrity and quality, and gaining customer insights from the data. 

• Demonstrated product and people leadership skills. 

Physical Requirements

Early Warning works together in a highly collaborative office environment.  As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
Phoenix, AZ in USD per year is: $185,000 - $230,000.
New York, NY/ San Francisco, CA in USD per year is: $220,000 - $274,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.