Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Zocdoc's mission is to give power to the patient, and in this role, you’ll define how we deliver a seamless, end-to-end experience that empowers users to make confident healthcare decisions.
You’ll lead and build a high-performing team, ensuring that our design vision is forward-looking, strategic, and aligned with Zocdoc’s broader goals. Your work will focus on evolving our Marketplace team into a sophisticated experience that leverages new technology to help grow and support our customers in finding the best possible healthcare for them. This is an opportunity to shape the future of design at Zocdoc, guiding us to meet the challenges of a rapidly evolving healthcare and technology landscape while building trust and loyalty among our users.
You’ll enjoy this role if you are:- A seasoned leader with extensive experience managing and scaling design teams
- Passionate about mentoring and developing design talent, enabling them to grow and succeed
- A forward-thinking strategist who stays ahead of technological trends and their implications for design
- An advocate for users with a clear vision of how to balance user needs with business goals
- Experience building, launching, and iterating on metrics-driven products, with an eye for how to balance the data insights with the holistic user experience
- A strong collaborator who excels in partnering with product, engineering, and marketing teams
- Obsessed with driving innovation and operational excellence through thoughtful design processes
Your day-to-day is:
- Defining and leading the Marketplace team’s design strategy, ensuring alignment with company goals and user needs
- Mentoring and developing a team of designers and managers, focusing on career growth and team success
- Partnering with product and engineering to create exceptional, user-centered solutions
- Establishing and communicating a cohesive design vision while delivering on short- and long-term goals
- Reviewing and refining designs, roadmaps, and strategies, ensuring the highest quality and alignment
- Driving the integration of new features and technologies into the platform while maintaining a seamless experience
- Balancing big-picture strategy with actionable, incremental improvements
- Advocating for the role of design across the organization, inspiring teams to prioritize innovation and quality
- 10+ years of experience designing and delivering impactful user experiences, with strategic and measurable outcomes
- 5+ years of leadership experience managing and scaling design teams, ideally with specific growth and search design experience
- A proven track record of hiring, coaching, and retaining top design talent
- Experience driving adoption of new products, features, or technologies through strategic design
- Excellent communication and storytelling skills, with the ability to influence at all levels of the organization
- A collaborative mindset, thriving in cross-functional partnerships with product and engineering
- A strong ability to think both strategically and tactically, balancing vision with execution
- A commitment to adaptability and resilience in a fast-paced, evolving environment
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer-funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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