Senior Director of Platform Engineering

About the Role
As our Senior Director of Platform Engineering , you'll be instrumental in defining and managing the NinjaOne platform. In this high-impact leadership role, you'll shape the evolution of the NinjaOne Platform-guiding how we build, scale, and deliver our products to customers around the world. We're looking for a strategic, execution-focused leader with deep experience delivering software at scale, a passion for exceptional customer experiences, and a strong track record of platform innovation.
Join our fast-growing engineering team as we expand beyond our leading endpoint management solution for MSPs into broader Enterprise markets. Your vision and leadership will directly influence the core of how NinjaOne powers modern IT operations.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA , and WA . We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , Golang and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.
What You'll be Doing

• Be our subject matter expert for all things Cloud and Platform related at NinjaOne
• Collaborate with our Development, Product Management, Sales, Marketing, IT, Compliance, and Security teams to manage, develop and grow existing Platform to deliver NinjaOne products globally
• Contribute to the strategy on market positioning, identify appropriate architectural concepts needed to expand globally and improve resiliency of the NinjaOne product portfolio
• Own product requirements to ensure features needed to scale NinjaOne products globally are prioritized with Product Management
• Ensure customer confidence in NinjaOne by designing and building robust services to meet NinjaOne Service Level Agreements
• Manage and grow Platform team to support the needs of NinjaOne's products
• Ensure the governance and commitment to compliance frameworks such as ISO 270001, SOX, SOC-2, NIST 800-53 rev 5 and more.
• Identify bottlenecks and drive efficiency in our SDLC process
• Help manage and mitigate runaway cost in our Cloud Infrastructure
• Other duties as needed

About You

• 10+ years of experience as a DevOps, SRE, IT Systems Engineer within a product organization
• Extensive knowledge of CI/CD concepts, Cloud IaaS, Development frameworks, and integrating off the shelf tools to enable scale of SaaS products
• 3+ years' experience working in Federal or GovCloud environments
• Demonstrated success working cross functionally in fast past products organizations with development first mindset
• Hands-on experience leading/growing/managing DevOps/SRE/IT Systems Engineering teams
• Strong interpersonal skills to work effectively with cross-functional teams.
• Innovative and creative, comfortable with ambiguity and charting new territories and tackling new initiatives
• Strong technical knowledge, and a knack for solving complex problems with simple solutions
• You align with our core values of Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams.
• Bachelors degree in technical field preferred

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California, Colorado, or Washington, the base salary hiring range for this position is $225k - $350k per year.
For roles based in New York, the base salary hiring range for this position is $225k - $350k per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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