Senior Director, IT Infrastructure

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
We are seeking a seasoned and innovative Senior Director of IT Infrastructure to lead our team in overseeing and enhancing our company's IT infrastructure. This pivotal role requires extensive experience in managing cloud-based systems, network operations, and support teams. The ideal candidate will have a strong background in implementing robust information security measures and modern identity solutions and be adept at operating in a fully SaaS environment.
You'll Get To:
Leadership and Management:

• Lead and manage the IT Infrastructure team, including cloud-based server infrastructure, network operations, and helpdesk teams.
• Develop and implement strategic plans for IT infrastructure in alignment with the company's business goals.
• Mentor and develop team members, fostering a culture of continuous improvement and professional growth.

Cloud Infrastructure and Operations:

• Oversee the management and optimization of cloud-based server infrastructure.
• Ensure high availability, scalability, and performance of all infrastructure systems.
• Manage relationships with cloud service providers and ensure effective utilization of services.

Network and Helpdesk Management:

• Ensure robust and secure network operations, including monitoring, maintenance, and troubleshooting.
• Oversee the helpdesk team to ensure prompt and effective support for all IT-related issues.
• Implement and manage ITIL processes for incident, problem, and change management.

Information Security:

• Lead information security initiatives, including zero trust network connectivity and modern identity solutions.
• Develop and enforce policies, procedures, and standards to ensure security and compliance.
• Conduct regular security assessments and audits to identify and mitigate risks.

SaaS Environment Management:

• Ensure seamless operation and integration of SaaS applications within the company's IT infrastructure.
• Optimize SaaS utilization and manage vendor relationships to maximize ROI.
• Stay updated with industry trends and best practices in SaaS management.

Project Management:

• Lead and manage infrastructure projects from planning to execution, ensuring timely delivery within budget.
• Collaborate with cross-functional teams to ensure alignment and successful implementation of projects.
• Prepare and present regular status reports to senior leadership.

What You'll Bring:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1 0+ years of experience in IT infrastructure management, with at least 5 years in a senior leadership role.
• Extensive experience managing cloud-based server infrastructure, network operations, and helpdesk teams.
• Proven experience in information security, including zero trust network connectivity and modern identity solutions.
• Strong understanding of SaaS environments and cloud service providers.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Relevant certifications (e.g., CISSP, CISM, ITIL) are a plus.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $207,000.00 - USD $276,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.