Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
We are seeking a Senior Director of FP&A to lead our Corporate and Strategic Finance team. In this role, you will be a critical partner to senior leadership, driving financial strategy and decision-making to support Intercom's rapid growth and ambitious goals. You will own the company’s financial planning processes, provide insightful analysis, and play a key role in shaping our long-term strategic narrative.
What will I be doing?- Lead the Corporate and Strategic FP&A teams, driving all planning processes and strategic investment decision analysis.
- Partner closely with executive leadership, including the CFO, CEO, and other senior stakeholders, to drive financial strategy and decision-making.
- Own the financial long-range planning (LRP) and annual budgeting processes, ensuring alignment with the overall company strategy.
- Lead the quarterly financial income statement and cash flow forecast processes, resulting in added visibility and a clear understanding of business trends.
- Prepare monthly and quarterly financial reporting packages for the executive team and Board of Directors.
- Conduct ad-hoc analyses and summarize findings clearly for executive leadership.
- Partner with Finance Analytics, Business Technology (IT), and Data & Insights on systems/tools roadmaps, process improvements, and automation opportunities.
- Lead and develop a high-performing team, focusing on coaching, managing for performance, and career development.
- Own internal messaging on revenue and company performance.
- Communicate the Intercom financial strategy and priorities to all audiences, including the Board, C-suite, and executive leadership team.
- 15+ years of progressive experience in finance roles, with at least 5 years in leadership positions overseeing corporate and/or revenue finance teams.
- Deep experience in public company SaaS/software, with a command of the SaaS industry and related metrics.
- Bachelor’s degree in Finance, Accounting, Economics, or related Business field; MBA or CPA is a plus.
- Strong analytical skills and the ability to simplify the complex, drive decisions, and adapt to fast-paced environments.
- Excellent leadership, interpersonal, communication, and business partnering skills.
- Proven track record of building and developing high-performing distributed teams.
- Experience providing thought leadership and leading presentations to the executive team.
- Strong understanding of planning systems (e.g. Pigment) and related critical systems (ERP, HCM).
- Experience taking a company public.
- Experience with Snowflake or similar Data Warehouse.
- RevOps, Sales Ops, or Marketing Ops Experience.
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $294,150 - $341,850. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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