Senior Director Customer Logistics

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Job Description:

Summary
The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area.
Essential Functions

• Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers. They represent Ryder in customer meetings and presentations to drive retention and growth. Support the sales process by participating in business development opportunities with new customers.

• Embrace the corporate vision, mission, philosophy and leads by example. Create a positive, innovative and results oriented environment. Manage the operation to ensure goals are achieved.

• Foster a culture of innovation and continuous improvement, including acting as a catalyst for change. Support the Group Director in the strategic development and management of the assigned objectives.

• Ensure the effective selection, placement, development and retention of talent to meet current and future business needs. Train, supervise and coach/mentor direct reports and management team.

• Forecast, plan, manage and ensure locations meet defined financial targets. Develop and ensure mitigation plans are implemented as required.

• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.

Additional Responsibilities

• Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives.

• Position will be responsible for P&L management for all locations position oversees.

• Continuous Improvement in all segments of the business.

• Developing, mentoring team members and leadership of direct reports.

• The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level.

• Perform other duties as assigned.

Skills and Abilities

• Excellent oral and written communications skills with demonstrated leadership capabilities

• Excellent problem solving skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to create and develop an inclusive and engaged work environment

• Ability to inspire and develop others

• Must be able to interact with executive level management

• Ability to manage multiple accounts with different product direction

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required

• Distribution and carrier management knowledge advanced preferred

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.

• Master's degree preferred

• Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required

• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required

• Five (5) years or more P&L responsibility including forecasting and managing financial targets required

• Six (6) years or more managing, leading and developing direct reports required

• Six (6) years or more managing large multi-level teams required

• Five (5) years or more prior experience implementing a LEAN work environment preferred

• Four (4) years or more managing customer relationship and interaction required

• Four (4) years or more managing customer KPIs required

• Three (3) years or more experience providing customer and senior level management presentations preferred

• Some sales experience preferred

• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required

• Distribution and carrier management knowledge advanced preferred

DOT Regulated - No

Travel - Yes - 50%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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