Lead initiatives to develop value measurement frameworks and guide clients in achieving customer outcomes through Adobe solutions. Mentor team members on best practices.
About the Role
We are seeking a strategic, data-driven, and customer-obsessed Value Realization Principal Consultant to join our Value Realization team. This role is ideal for a leader who thrives in ambiguity, brings a strong executive presence, and is passionate about driving measurable impact through digital customer experience strategies.
You will lead cross-functional initiatives, develop value measurement frameworks, and guide customers through integrated Adobe solution journeys that deliver tangible business outcomes.
Key Responsibilities- Serve as a trusted advisor to senior executives, driving customer value realization across Adobe’s Digital Experience stack.
- Develop and implement strategies for value measurement, use case prioritization, and long-term planning.
- Lead cross-functional teams in a matrixed environment to deliver customer outcomes.
- Collaborate with customers to identify needs, define success metrics, and build tailored programs that drive retention and growth.
- Evaluate and quantify opportunities for revenue growth, cost reduction, and customer experience improvement.
- Mentor and coach team members on value realization best practices and frameworks.
- 10+ years of experience in value measurement, business modeling, or digital customer experience strategy.
- 5+ years in a top-tier management or digital consulting firm.
- Proven success delivering programs using Adobe Experience Platform, Adobe Experience Manager, Workfront, or related tools.
- Strong executive communication skills and ability to influence CxO-level stakeholders.
- Experience navigating complex customer organizations and leading strategic conversations.
- MBA preferred.
Top Skills
Adobe Experience Manager
Adobe Experience Platform
Workfront
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