Job Summary:
The Senior Digital Merchandiser will develop and manage the execution of the online merchandising strategy for a multi-billion dollar international B2C eCommerce retailer. Drive profitable sales growth, focusing on optimizing the customer experience and driving conversions. Experience with Bloomreach Discovery or similar third-party tools to manage and analyze site performance
Job Expectations:
- Developing and Implementing Merchandising Strategies:
- Develop and test strategies to showcase products to encourage customer engagement and purchases
- This includes creating plans for geographies (country/region), seasonal campaigns, product launches, and overall site navigation and content to ensure a seamless and engaging customer experience
- Optimizing Product Presentation:
- Responsible for how products are displayed on the website, including visual merchandising with collaboration on product categorization and navigation hierarchy.
- Ensuring the rules, metrics and algorithms used to determine display rankings is optimized to drive both financial metrics (sales, margin, conversion) and strategic goals (key brands, growth categories, etc).
- Testing and Optimization:
- Analyze website traffic, customer behavior, and sales data to identify areas for improvement and optimize the site merchandising strategy
- Conducting A/B testing to gain insights and improve conversion rates
- Budgeting and Planning:
- Monitoring budgets and planning coordination with merchandising and marketing initiatives.
- Analyzing Customer Behavior and Data:
- Use analytics to monitor traffic, customer behavior, sales trends, and feedback to gain insights and make data-driven decisions with the Merchandising, Marketing and Product teams.
- Improving Customer Experience:
- Collaboration with Product and Marketing to optimize site search, collection filtration, and implementing personalization efforts based on customer segments.
- Collaborating with Cross-Functional Teams:
- Work with Merchandising, Marketing, Product, and Technology teams to ensure successful execution of merchandising plans.
- In particular, serve as the liaison between Merchandising and Product on the scoping, development and testing of key site features (e.g., building or improving bundles, taxonomy, filters, etc).
- Collaborate with the Content team to ensure products are categorized and organized within the taxonomy in a way that makes it easy for customers to find what they're looking for. With Content, optimize product descriptions, images, and other content to provide customers with the information they need to make informed decisions.
Knowledge, Skills and Abilities:
Required:
- 5+ years demonstrated experience managing a cross-functional role with high impact
- 5+ years of experience in consumer-focused e-commerce environment, preferably including US and international experience
- Experience with Bloomreach Discovery or similar third-party systems to manage and analyze site performance
- Strong customer obsession focused on building the right site experience for our customer
- Analytical and process-oriented, comfortable making data-driven decisions
- Ability to set clear team objectives and performance measures
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
- Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
Equipment Knowledge:
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
Minimum of (5) five years of progressive experience in a directly related role with equivalent responsibilities, preferably in an e-commerce environment with natural products and international experience a plus.
Education Requirements:
Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience
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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Anticipated Pay Scale:
$84,957—$173,775 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
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iHerb Irvine, California, USA Office
17400 Laguna Canyon Rd., Irvine, CA, United States, 92618
iHerb Pasadena, California, USA Office
301 N Lake Ave., Pasadena, CA, United States, 91101
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