Senior Desktop Support Analyst

WHO WE ARE
We are PEAK6, a leading investment firm, using technology to find a better way of doing things. The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6's core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, FOCUS, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets.
ABOUT THIS ROLE
As a Senior Desktop Support Analyst, you will be instrumental in the experience of all our employees.
We're looking for someone who takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack.
This is a role based out of PEAK6's Austin office and will require you to be onsite 5 days a week.
You'll be responsible for

• Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
• Provide exceptional, white-glove support and solutions with a founder-level commitment to personalized care and strategic problem-solving.
• Ensuring we meet SLA objectives.
• Assisting with the management, support, and maintenance of Microsoft Intune, Autopilot, & SCCM.
• Managing Windows endpoints with Microsoft Intune, Autopilot, & SCCM for imaging, deployment, patching, and application packaging.
• Utilizing Kandji for macOS management, security and application packaging.
• Automating tasks with PowerShell scripting.
• Manage SaaS integrations through industry-standard best practices.
• Managing IdP and SSO setup and integrations
• Managing and maintaining end user virtual desktops.
• Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
• Diagnose and troubleshoot advanced desktop hardware, software, and network connectivity issues.
• Remediating system and application vulnerabilities.
• Receiving, tracking, and issuing hardware, software, and peripherals.
• Providing AV support during company meetings.
• Contributing to technical research, test hardware and software, and share findings.
• Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
• Contributing to the technical development of fellow colleagues.

YOUR EXPERIENCE

• 3+ years of experience working in a desktop support environment, saving people's e -lives, including executive support.
• 3+ years of experience working a Windows and macOS mdm solutions.
• Experience working with virtualization technologies (VMWare, Proxmox, WSL, Hyper-V).
• Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Microsoft Office and Atlassian tools such as Jira and Confluence.
• Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services.
• Experience with managing Okta and directories such as Active Directory.
• Experience with Cloud compute platforms such as AWS, GCP, and Azure.
• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
• Comfortable with managing and manipulating directory systems (AD, LDAP).
• Experience supporting TCP/IP networks and wireless networking.
• Experience with a ticket-based support platform.
• Experience in communication and collaboration technologies.
• Excellent interpersonal communication skills.
• Prior trader support experience is considered a plus.

#LI-P6
OUR REWARDS
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
PEAK6 is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
PEAK6 is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
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