Senior Deal Desk Specialist

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

We're looking for a Senior Deal Desk Specialist who will strengthen our Global Sales Operations team. Reporting directly to the Head of Sales Operations, you'll work closely with Sales functions worldwide — including Sales, Pre-Sales, Channel, and MSP teams — as well as Finance, Legal, and Security. You'll bring business insight and coaching to the table, helping to increase the velocity of our sales engine.

This is a unique opportunity to join a booming software business in a role that directly shapes business agility and success.

This is a hybrid Position that requires 3 days onsite per week based out of our London, UK office.  Candidates MUST live within commutable distance to London

Responsibilities: 

 Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle.

• Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on track
• Define, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountability
• Review complex deals and provide recommendations on pricing, positioning, and deal structure
• Serve as the primary point of contact for the Sales team on deal-related questions
• Review and approve partner contract terms in line with company policy
• Facilitate contract reviews and redlining with Legal, Sales, and external parties
• Support the Sales team in responding to RFPs and RFQs
• Maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions
• Help shape and steer pricing and packaging strategy and initiatives
• Document policies and guidelines, and deliver related sales training
• Support cross-functional projects, including new process design and system enhancements

• ​​​​​​5–7 years of relevant experience
• SaaS B2B software industry experience required
• Proven experience supporting Deal Desk operations and complex deals
• Excellent communication skills
• Strong business acumen
• Strong sense of ownership and a results-driven mindset
• Passion for business support, with a willingness to go the extra mile
• Process- and systems-oriented, with strong attention to detail and controls
• Ability to multi-task in a fast-paced environment while meeting tight deadlines
• Strong team player with excellent interpersonal skills
• Understanding of the importance of data management and integrity
• Bachelor's degree required; Master's degree preferred
• Strong command of Microsoft Office

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

• 💼 Permanent Contract and a competitive compensation package. 

• 📍Amazing location in Cannon Street, not far from St. Paul's Cathedral. 

• 🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 

• 🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. 

• 💰 Pension contribution of 12% (6 % from the employee and 6% from the employer). 

• 📚 Free access to professional training platforms to explore your interests and enhance your skills. 

• 🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. 

• 🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year. 

• 🤸 Reimbursement of up to £40 for gym and fitness memberships monthly. 

• 📣 Bonuses for referring successful hires after three months of continuous employment. 

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.