Senior Customer Support Engineer - Austin, TX

Job TitleSenior Customer Support Engineer - Austin, TX
Location(s)Austin, US Remote - TX

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the South Region of the U.S. Individually, this position will be working primarily in Austin, TX as part of a small on-site service delivery team. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities:
The primary duties of the Senior Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service:

• Install, Maintain, and Repair equipment at various customer sites

• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction

• Achieve response time targets to contract customers

• Keep area Team Leader and Area Sales Manager informed of all issues

• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time

• Manage and complete all Service Orders in a timely manner

• Order and maintain appropriate inventory to support the territory

• Provide non-contract customers billable estimates for servicing of instruments

• Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone

• Complete expense reports for usage of company credit card

• Complete company assigned training in a timely manner

• Report potential quality issues via the corrective action process

• Travel (post-initial training) would likely be minimal and infrequent

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• BS/BA degree

• 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation

OR

• AS/AA degree

• 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Preferred Qualifications:

• Excellent organizational and communication skills

• Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred

• Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)

• Ability to troubleshoot and diagnose complex technical issues

• Strong electro-mechanical skills

• Valid Driver’s License

• Experience in MS-Office products

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance  

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [email protected].