The Senior Customer Success Manager will manage strategic relationships with enterprise customers, support renewals, and drive product usage while collaborating internally to ensure success planning.
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.
We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.
And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
We're looking for a Senior Customer Success Manager (Sr. CSM) to join our team and help our most strategic customers realize maximum value from Sysdig's CNAPP platform. As a Sr. CSM, you'll be a trusted advisor, executive sponsor, and strategic partner across security, DevOps, and team members. You'll work with Sales, Customer Success Engineers (CSEs), Support, and Product to increase adoption, accelerate outcomes, and support long-term success.
What you will do
- Manage strategic relationships with enterprise customers, reporting to the Sr. Director of Customer Success
- Align customer goals with Sysdig's platform through success planning and business reviews
- Partner with Customer Success Engineers to drive onboarding, adoption, and enablement
- Uncover expansion and optimization opportunities through deep customer knowledge
- Support renewals by demonstrating value and driving product usage
- Monitor account health, mitigate risks, and track progress using tools like Gainsight
- Champion customer needs internally and contribute to team best practices
What you will bring with you
- 5+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company
- Experience managing enterprise relationships and navigating complex organizations
- Professional knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and containers
- Success delivering outcomes and engaging customer technical teams and executives
- Success communicating value realized from technical capabilities
- Experienced communicator, collaborator, and problem-solver
- Background in cybersecurity or DevSecOps
What we look for
- Strategic, customer-centric, and consultative mindset
- Proactive, accountable, and comfortable working both independently and on a team
- Adaptable in fast-paced, evolving environments
- Curious, collaborative, and eager to share and grow
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- 401(k) Retirement Savings Plan with a 3% company match
- Maternity and Parental Leave
- Mental health support for you and your family through the Modern Health app
- Full health benefits package for you and your family
The U.S. annual on target earnings (OTE) range for this full-time position is between $168,300 and $220,920 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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Top Skills
AWS
Azure
Containers
GCP
Kubernetes
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