Senior Customer Success Manager – Media & Entertainment (AMER)

Position Overview

We are hiring a Senior Customer Success Manager (CSM) to lead post-sale success for Autodesk’s largest and most strategic Media & Entertainment (M&E) enterprise customers in AMER.

This is a senior, customer-facing role responsible for driving measurable business outcomes through adoption, serving as a trusted advisor to executive stakeholders, and orchestrating cross-functional Autodesk teams to deliver long-term customer value.

You will serve as the primary strategic point of contact for assigned accounts, owning the success planning and execution required to align Autodesk solutions to customer priorities, accelerate innovation, and maximize return on investment.

This role is critical to Autodesk’s enterprise success in Media & Entertainment, supporting industry-leading organizations across areas such as visual effects, animation, and game development as they modernize workflows and scale their businesses.

Responsibilities

• Serve as the primary strategic point of contact for a portfolio of large, strategic M&E enterprise accounts

• Own and drive post-sale success, including success planning, execution, and long-term value realization

• Lead success planning engagements to define business outcomes, success metrics, and adoption roadmaps aligned to customer priorities

• Translate customer goals into industry workflows, solution strategies, and measurable ROI

• Build and maintain trusted relationships across executive, business, and technical stakeholders, including C-level

• Act as a strategic advisor, bringing industry expertise and thought leadership in Media & Entertainment workflows

• Lead Executive Business Reviews (EBRs) to communicate value realization, adoption progress, risks, and forward strategy

• Drive broad and deep adoption of Autodesk solutions tied to customer business initiatives

• Ensure customers achieve measurable business outcomes and ROI through structured value tracking

• Identify and support opportunities for expansion and growth in partnership with Sales and account teams

• Monitor account health and customer sentiment, proactively identifying and mitigating risks to adoption and value delivery

• Develop and execute risk mitigation and recovery plans, escalating critical issues with clear recommendations

• Partner with Sales on renewal readiness and long-term account strategy

• Orchestrate internal Autodesk teams (Sales, Consulting, Support, Product) to align the right resources to customer priorities at the right time

• Drive alignment across stakeholders in complex, matrixed environments to ensure execution against success plans

• Act as the voice of the customer, providing structured feedback and insights to influence internal strategy

• Lead complex, multi-stakeholder initiatives that drive transformation across customer organizations

• Apply program and change management practices to ensure successful execution of strategic initiatives

• Navigate ambiguity, competing priorities, and organizational complexity with a focus on outcomes

Minimum Qualifications

• 5-7+ years of experience in Customer Success, Enterprise Account Management, Consulting, or similar customer-facing roles

• Proven experience managing large enterprise accounts and navigating complex, multi-stakeholder environments

• Demonstrated ability to own and execute success plans tied to measurable business outcomes

• Experience engaging with senior and executive stakeholders and influencing strategic decisions

• Strong understanding of SaaS business models and value drivers

• Excellent communication, presentation, and storytelling skills

• High emotional intelligence, resilience, and ability to navigate ambiguity and competing priorities

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Experience in Media & Entertainment workflows (e.g., VFX, animation, virtual production, game development)

• Background in program management, change management, or digital transformation initiatives

• Strong financial and analytical acumen, with the ability to quantify and communicate business value

• Experience working with Enterprise Business Agreements (EBA) or similar enterprise models

• Familiarity with Autodesk or comparable creative tool ecosystems

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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