Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Business Title
Senior Client Success Associate
Role Summary
The Senior Client Success Associate will be a key member of the Client Success team, reporting directly to the Manager, Client Success. This position is responsible for overseeing the end-to-end execution of complex advertising campaigns for epocrates’ mid-tier pharmaceutical clients, ensuring strategic alignment, compliance, and measurable results.
Essential Job Responsibilities
- Serve as the primary point of contact for assigned pharmaceutical clients and/or agencies, managing daily campaign activities across multiple tactics.
- Expectation to travel regularly (up to 25%) to meet with agency and media clients, cultivating and nurturing relationships to ensure on-time delivery, campaign success, and strategic alignment.
- Lead kick-off meetings, weekly status updates, and all direct client communications.
- Develop and maintain detailed project timelines that incorporate clients’ Medical, Legal, and Regulatory (MLR) processes to ensure all deliverables are met and campaigns are launched on schedule.
- Oversee revenue forecasting and fulfillment for the assigned book of business.
- Support the Client Success Manager in managing complex, top-tier accounts’ daily deliverables.
- Build and maintain strong relationships with internal stakeholders to ensure client deliverables are met efficiently.
- Collaborate closely with internal operations, product, and data teams to troubleshoot and resolve potential issues promptly.
- Act as the first escalation point for campaign setup, fulfillment, revenue, or workflow concerns.
Additional Job Responsibilities
- Participate in projects or initiatives aimed at enhancing products, services, or internal processes.
- Contribute ideas and support organizational changes to foster continuous improvement.
Education & Experience Required
- Bachelor’s Degree required.
- 3-5 years of professional experience.
- Minimum of 3 years in Digital Advertising Account Management, Project Management, or Client Success.
- Pharmaceutical industry and healthcare knowledge strongly preferred.
- Experience with ad tech platforms and project management software is a plus.
- Proven ability to multi-task effectively in a fast-paced environment.
- Responsible, accountable, and results-driven mindset.
- Excellent communication and project management skills.
- Knowledge of marketing-related creative processes (agency experience, especially within pharma, is a plus).
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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