Senior Community Manager

editorial + social conversation to some of the world’s most impressive brands. You will work closely with a whole host of departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients.

 From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients (as well as creating social-first content yourself) - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force.

To be part of the team, you must be a social platform obsessive, a curious copywriter, a trendspotter, creative, and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this team is for you.

Responsibilities

1. You’ll be responsible for the editorial output of one of the largest B2B technology brands on the planet, including some content creation of native content (think TikTok-style video).
2. You will work with a team of Community Managers and Social Executives and contribute to and manage their overall success.
3. You will be the key client contact in Social Media and Community Management.
4. This role will drive best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients.
5. A key part of this role is managing the smooth delivery of editorial calendars and social-first creative, as well as the day-to-day (alongside our Client Service team) management of social-first briefs and copywriting.
6. You will work directly with our creative studio to ideate, brief and generate engaging content designed to supercharge our organic social-first activations. You’ll also create some content yourself, particularly around trends.
7. Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.
8. A vital element of this role is developing editorial themes, calendars and guidelines, both globally and locally.
9. Responsible for monitoring conversations and creating exciting conversational connections with our excited and engaged community
10. Strategically feeding into reporting on monthly, quarterly and bi-annual reports to senior stakeholders.
11. We remain culturally attuned and constantly challenge the team and our clients with new opportunities for innovation across the industry and tech space.
12. Feeding into campaign planning and responses in a strategic and activation capacity

• This is a hybrid role, with 2 days per week in office required. You must reside in one of our US office locations: New York, Los Angeles, Chicago, or Miami
• Track record in social and digital or integrated marketing in an agency environment with five years’ experience, minimum.
• Excellent content creation experience
• Strategic and creative mindset; able to come up with transformative ideas for a client at both a day-to-day and macro level
• Ability to post social content timely and effectively
• Previous experience working at an agency that champions social-first communication is a strong advantage.
• Experience across the technology space is a strong advantage.
• Experience in photography an advantage.
• Immersed in social algorithms to optimise content production and publication
• Excellent internal and external stakeholders’ relationships manager, including experience with development management
• An excellent writer with a knack for social copywriting and editorial, writing on a Native-level English
• If you have an eye for creative content, both written and visual, and knowledge of the nuances of social media formats—if you know your Reels from your TikTok—this job is for you.
• Ability to work under pressure when necessary while constantly examining the finer details.
• Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.
• Superb organisational and time management skills, including meticulous attention to detail
• Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.
• Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and SproutSocial.
• Proficiency in Microsoft Office suite & similar (Word, Powerpoint, Excel) to a good standard.
• Confident presentation and client management skills.
• Self-starter, enjoys working from a blank page to forget the plan independently and then work with collaborative stakeholders to execute it together.

BENEFITS

• Medical, dental, vision, and more!
• Generous time off package, including the last week of the year
• 401k & Roth retirement investment options with employer match after first year
• Gym and professional development stipends
• Culture Club with monthly activities like sports, games and happy hours
• DEI Council and Employee Resource Groups
• Commute and parking benefits
• Wellness program that focuses on mental, physical and financial employee wellness
• And much more!

SALARY RANGE

$85k - $100k