Senior Client Success Manager

Senior Client Success Manager - CPG

ABOUT US

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by 'The Matrix Way,' we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us.

Culture matters! At Matrix, our core purpose is Enhancing People's Lives...Every Day. Our fundamentals guide our culture, and you can learn more about our unique environment here: www.matrixti.com/culture.

OVERVIEW

Join our team as a Senior Client Success Manager! This is a hybrid/remote role. The position is salaried.

The Senior Client Success Manager (CSM) position maintains and expands relationships with strategically important large and regional customers in addition to multiple named customers. The Senior CSM is responsible for developing, growing and maintaining strategic accounts. The Senior CSM represents the entire range of company services to assigned customers, while leading customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

KEY RESPONSIBILITIES

• Adheres to the Matrix Fundamentals and safety practices at all times.
• This position may directly or indirectly supervise others.
• Achieves strategic customer objectives defined by company management.
• Closely coordinates company executives’ involvement with customer management.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones on an annual basis.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Understands competitive landscape in strategic accounts.
• Assists in the negotiations of Master Service Agreement with strategic accounts.
• Meets assigned expectations for profitability within assigned accounts.
• Creates and maintains account specific sales presentations.
• Completes strategic customer account plans that meet company standards.
• Helps others maintain customer satisfaction ratings that meet company standards.
• Enlists the support of engineering and management resources as needed.
• Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Maintains involvement in active projects to ensure company and account goals are being managed and attained.
• Leads the identification, engagement and development of new strategic clients that meet the companies aligned goals
• Partner with company regional client managers to gain alignment and support the clients regional locations

QUALIFICATIONS

• Ten to fifteen years of strategic industry experience in a business-to-business sales environment.
• Bachelor of Science degree in an engineering discipline, or other related technical field, or business/engineering hybrid degree from and accredited college or university.
• Experience in Engineering/Industrial sales.
• Experience in Engineering Solutions Driven approach by leading capital, Opex or improvement projects for industrial manufacturing
• Master of business administration (MBA) is preferred and/or equivalent experience.
• Strong verbal and written skills.
• Strong organizational and time management skills.
• Computer proficiency and competent with MS Office products.
• Active driver’s license.
• Ability to travel extensively; 50-75% local/daytime, 25-50% overnight.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
• This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
• This employee may perform industrial field work which could include exposure to a wide range of known food allergens.

WHY MATRIX?

Physical and Mental Wellness and Work/Life Balance:

• Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
• Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
• Paid Parental Leave, Bereavement Leave
• Flexible Work Schedules, Work at Home Options
• Wellness Program with Incentive Dollars, Preventative Health Screenings
• Employee Assistance Program (EAP), Critical Illness and Accident Insurance

Financial Wellness:

• 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
• Market-based competitive Compensation and Overtime Pay for Salaried positions
• Quarterly Bonus Program and Spot Bonus Program
• Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
• Life Insurance Paid by Matrix and Buy-Up Options
• Short-Term and Long-Term Disability Plan Paid by Matrix

Personal and Professional Growth:

• Technical, Managerial, and Administrative Career Paths
• Onboarding and Mentoring, Internal Training and Cross Training
• PE Certifications, Registration, and Renewals
• Assessments and Leadership Development
• External Certification Programs, Professional Memberships
• Tuition Reimbursement Program

Recognition, Culture, and Other Perks:

• Regular Employee Updates and Town Halls, Annual Engagement Surveys
• Employee Service Awards and Peer Recognition
• Strong Fundamentals (Core Values)
• Employee Referral Program/Bonus
• Casual Dress
• Discount Programs
• Community Involvement Committee
• Sports Teams and Clubs

We offer market-competitive compensation for Senior Client Success Manager with a base range of $113,000 to $146,000 annually, and a total compensation package that includes quarterly bonuses, and 401(k) matching. Salaries are based on experience, skills, and qualifications.

Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.