The Senior CJA Technical Consultant will implement and optimize Adobe Customer Journey Analytics, transforming raw data into actionable insights while collaborating with various teams to enhance customer journey analytics.
Position Overview
Blue Acorn iCi is seeking a Senior Customer Journey Analytics (CJA) Technical Consultant who will be responsible for implementing, configuring, and optimizing Adobe Customer Journey Analytics to transform raw data into unified, actionable insights. This role builds the analytics foundation that empowers brands to measure journeys end-to-end, understand cross-channel behavior, and drive continuous optimization.
You will work across data, strategy, and engineering teams—owning the data views, connections, identity alignment, and calculated metrics that bring customer behavior to life.
Key Responsibilities
CJA Implementation & Enablement
Platform Expertise
Blue Acorn iCi is seeking a Senior Customer Journey Analytics (CJA) Technical Consultant who will be responsible for implementing, configuring, and optimizing Adobe Customer Journey Analytics to transform raw data into unified, actionable insights. This role builds the analytics foundation that empowers brands to measure journeys end-to-end, understand cross-channel behavior, and drive continuous optimization.
You will work across data, strategy, and engineering teams—owning the data views, connections, identity alignment, and calculated metrics that bring customer behavior to life.
Key Responsibilities
CJA Implementation & Enablement
- Configure and implement Customer Journey Analytics (CJA) in alignment with enterprise analytics and data strategy.
- Build and validate connections, data views, field mappings, joins, and identity stitching to ensure data accuracy and consistency.
- Design reporting structures that unify journey behavior across AEP, RTCDP, web, app, offline, and third-party systems.
- Map schemas, datasets, and identity namespaces to create clean and reliable inputs for cross-channel reporting.
- Leverage AEP Query Service and Data Distiller to shape datasets, normalize events, optimize joins, and prepare analytics-ready tables.
- Work with engineering teams to ensure datasets follow CJA best practices for cardinality, granularity, and stitching.
- Create calculated metrics, filters, visualizations, and dashboards that translate customer behavior into business insights.
- Define KPIs, success metrics, and measurement frameworks that tie platform usage to business outcomes.
- Guide marketing and product teams in operationalizing insights for journey optimization, personalization, and activation.
- Partner with AEP, RTCDP, and AJO teams to ensure analytics alignment with upstream event design and downstream activation.
- Facilitate working sessions with stakeholders to refine requirements and translate business needs into analytics deliverables.
- Support governance, QA, data validation, and ongoing analytics operations.
Platform Expertise
- Deep hands-on experience with Adobe Customer Journey Analytics (CJA).
- Working knowledge of Adobe Experience Platform (AEP), Real-Time CDP (RTCDP), and familiarity with AJO journey datasets is preferred.
- Strong experience with:
- Schema mapping, data modeling, and event normalization
- Identity alignment and cross-dataset stitching
- Calculated metrics, components, and CJA data view configuration
- AEP Query Service and Data Distiller for dataset preparation
- Ability to analyze and interpret cross-channel journey behavior and translate technical findings into business-ready insights.
- Experience defining KPI frameworks and enabling measurement strategies for enterprise programs.
- Strong communication skills with the ability to explain technical concepts to non-technical teams.
- High attention to detail and a passion for accuracy in analytics and data integrity.
- Experience working in large-scale, multi-solution Adobe programs is a plus.
Top Skills
Adobe Customer Journey Analytics
Adobe Experience Platform
Aep Query Service
Data Distiller
Real-Time Cdp
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