Senior Business Programs Manager, Expedia Voices

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

R-111302 Senior Business Programs Manager, Expedia Voices

Introduction to the Team:

This team sits within Expedia Groups B2B, on the Supply Marketing team. The team helps hotels, vacation-rental businesses, airlines, and more deliver better traveler and business experiences through Expedia Group. Supply Marketing turns partner and market insight into clear stories, strategies, and programs that drive product adoption, business growth, and long-term partner value.

Make An Impact!

The Senior Business Programs Manager, Expedia Voices leads and manages the Expedia Voices research program and operating model across key pillars including third-party research and Customer Advisory Boards, partnering closely with PMM, UXR, Procurement, Finance, and Product. This role is expected to establish strategy, direction of execution of the program, requiring coordination across teams and the organization. The role is best suited for someone who is highly organized, strong in cross-functional program management, comfortable operating in ambiguity, and able to keep multiple research and stakeholder workstreams moving at once.

 

In This Role You Will:

• Lead program management for the Expedia Voices third-party research pillar. 
• Manage vendor sourcing and selection in partnership with Procurement. 
• Coordinate research operations, recruiting support, purchase orders, invoicing, and budget review/approval workflows. 
• Lead Partner Advisory Board planning and execution across lines of business. 
• Lead quarterly PMM research intake and triage with Expedia Voices partners. 
• Support research education, readouts, and socialization of insights across stakeholders. 
• Partner with PMMs and UXR to route work to the right research method based on business question, timeline, rigor, and budget. 

 

Influencing Role Expectations:

• Uses influence with internal and external stakeholders to foster positive outcomes and become a trusted advisor.
• Helps stakeholders explore and understand wider business challenges, not just immediate program asks.
• Uses a thorough understanding of current business processes, objectives, and challenges to recommend solutions that meet unique business needs and support broader goals.
• Maintains trusted relationships with business partners to identify collaboration opportunities across teams and functions.
• Partners with the business to resolve challenges, propose best practices, and guide prioritization based on overarching strategy and objectives.
• Devises methods and procedures for collecting data and performs complex analyses to uncover underlying drivers, themes, and implications.
• Formulates the right questions in relation to strategic priorities, evaluates relevant data sources, and investigates issues to test hypotheses before reaching conclusions.
• Uses data and investigation to independently solve ambiguous problems.
• Identifies key measurements for determining the success and effectiveness of programs.
• Analyzes stakeholder satisfaction, program efficiency, and program effectiveness to provide recommendations for future action.
• Utilizes understanding of industry terminology, key players, competitor and partner dynamics, and relevant performance indicators to draw conclusions about trends in the domain.
• Remains aware of industry changes, trends, and challenges and integrates them into planning and recommendations where relevant.
• Serves as an emerging expert on how products, services, or programs apply within the relevant business domain.
• Integrates timelines and milestones across projects and identifies areas of synergy, overlap, and dependency.
• Determines actual or potential resource gaps and recommends strategies to mitigate them.
• Evaluates project and program progress and makes adjustments to task order, sequencing, or timing to keep work on track.
• Builds the core structure of a program, including elements such as governance, business case, prioritization alignment, team engagement, stakeholder mapping, sponsorship approach, and budget planning.
• Applies lessons learned and proven approaches from prior work to solve new problems effectively.
• Leads proactive identification and mitigation of issues and risks and anticipates risk before impact occurs.
• Creates, tracks, and reports on project and program budgets and supports the budget approval process as needed.
• Leads increasingly adaptive, ambiguous, non-technical programs or highly complex non-technical projects.
• Reviews the skills and expertise required to accomplish program goals and identifies the staffing or talent resources needed to support execution.
• Develops action plans for effective resource utilization and manages resource use across the program.
• Encourages others to assess the efficiency and cost implications of resource decisions.
• Anticipates and recognizes bottlenecks in work processes across teams and suggests ongoing improvements.
• Leads implementation efforts and helps ensure successful execution of new ideas, process improvements, or operating approaches.
• Coordinates with teams to define measures of success for process improvements and helps implement controls to sustain gains over time.
• Breaks down complex information into clear, actionable concepts for different audiences.
• Uses domain knowledge and judgment to create communications that are broadly understandable and useful, even when the subject matter is new or non-routine.
• Tailors content, style, and level of detail for different internal and external audiences based on their needs and familiarity with the topic.
• Uses written and verbal communication effectively to convey program and business concepts to senior management and, where needed, executive audiences.

Experience and Qualifications:

• 8+ years for Bachelor's 6+ years for Master's Education Bachelor's or Master's or equivalent experience  
• Strong program management across multiple concurrent workstreams, including complex programs with cross-team and cross-organization dependencies.
• Excellent cross-functional coordination and stakeholder management, with the ability to build trusted relationships and influence outcomes across varied partners.
• Ability to organize ambiguous work into clear program structure, timelines, governance, owners, milestones, and deliverables.
• Experience establishing program strategy and execution direction, not only delivering against an existing plan.
• Strong analytical and problem-solving skills, including the ability to use data to solve ambiguous problems and identify measures of program success.
• Experience integrating timelines and milestones across projects, identifying dependencies, and adjusting plans to keep work on track.
• Experience proactively identifying and mitigating risks across complex programs.
• Strong written and verbal communication, including the ability to simplify complex information for senior management and varied audiences.
• High attention to detail with budgets, process steps, program governance, and operational follow-through.
• Strong business acumen, industry knowledge, and influencing capability.

Beneficial-to-have skills / Experience

• Experience working with research, insights, or partner-feedback programs in support of broader business goals.
• Experience working with research vendors, Procurement, or cross-functional external partners.
• Experience coordinating advisory boards, partner councils, executive forums, or other multi-stakeholder engagement programs.
• Familiarity with PMM and/or UXR workflows and how those teams engage with research, planning, and prioritization.
• Familiarity with budgeting, invoicing, purchase order, or broader program financial tracking processes.
• Experience in partner-facing, product marketing, insights, strategy, or operational program environments.
• Experience leading process improvement efforts across teams and establishing measures to sustain those improvements.

The total cash range for this position in Chicago is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.